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Troubleshooting FAQ

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    Troubleshooting FAQ

    How to run a Clean Setup (start here for general instability):

    Please reinstall the latest DirectX from the Microsoft website (also a possible solution for general stability issues):

    Eliminate CPU and GPU overclocking:
    Please try returning your CPU and GPU clock speeds to their factory settings to see if any instability is associated with overclocking your hardware.

    Getting a crash during the opening cinematic:
    1) Go to My Documents\My Games\Unreal Tournament 3\UTGame
    2) Open and edit the UTEngine.ini
    3) Change PumpWindowMessagesWhenRenderThreadStalled from False to True, and save the file. It should look like this: PumpWindowMessagesWhenRenderThreadStalled=True.

    Hitching during gameplay on NVIDIA video cards:
    Solution 1: Install the NVIDIA 169.28 Drivers located here:
    Solution 2:
    1) Go to My Documents\My Games\Unreal Tournament 3\UTGame
    2) Open and edit the UTEngine.ini
    3) Change UseMinimalNVIDIADriverShaderOptimizatio from False to True, and save the file.
    Solution 3:
    1) If you're on a multi-core CPU and WindowXP sp2, this knowledge base article may help:

    Crashing with OpenAL hardware audio enabled:
    Disable OpenAL support in the Audio settings menu.

    Can't access instant action but can play the campaign fine:
    Please try creating a new UT3 user profile.

    Connection Failed: Some customers are experiencing great difficulty connecting to servers, often resulting in a 'connection failed' error message. Many, once they applied the beta patch, can connect to the UMG deathmatch server, but no other.
    Solution: On ASUS motherboards (and potentially others) updating your integrated LAN hardware's drivers have solved this issue.
    Solution: If it takes you more than 30 seconds to load a map, the default servers will timeout and believe your client dropped. Things that can improve loadtime are disabling custom characters in the settings menu, increasing the amount of RAM in the system, and upgrading to a fast CPU.
    Note: Using a key generated by a pirate key generator online will result in 'Connection Failed'.
    Note: Using a key that is already in use by other player will result in 'Connection Failed'.

    Flickering World: On some NVIDIA hardware customers are seeing the world geometry flicker in and out of existence, typically after 15 or so minutes of play.
    Solution: Install the NVIDIA 169.28 Drivers located here:

    The Microphone doesn't seem to work on the PS3 version:
    Solution: UT3 requires that your microphone is enabled prior to launching the game. Please follow these steps to ensure it is:
    1) In the XMB go to Audio Settings
    2) Connect bluetooth device
    3) Talk into the mic to confirm that it is indeed connected (you'll see a colored meter shrink and grow to the sound of your voice)
    4) Choose OK once confirmed
    5) Start the game.
    Solution: UT3 uses a "hold to talk" method that requires you press the right d-pad down while you talk, like a walkie-talkie.