Please post hardware compatibility issues here

[BrettLyne]

Hardware Issue Information

Thanks for the feedback everyone.

I'm QA at Epic and we are currently setting up a list so you can send your complete dxdiag info to us, but in the meantime continue letting us know your machine specs if you are having issues. Important info to include:

• Operating System
• Video Card
• Video Driver Version
• Display Resolution
• Processor
• Memory

Any other information provided may be useful as well. "My Documents\My Games\Unreal Tournament 3 Demo\UTGame\Logs\Launch.log" may have useful info too.

Here is how to run dxdiag if you don't already know:

1. Start Menu -> Run
2. Type "dxdiag" in the Open prompt and hit OK

Operating System, Processor, Memory will be in the System tab.
Video Card and Driver Version will be in the Display tab.

Thanks,
-Brett

[derdante]

What do you mean by good? what is your fps when under heavy fire by multiple opponents?

On 1024x768 its constantly 60fps with a little drop to like 40-50 fps when theres a real fight going on on screen. With 1280x1024 its around 30-60fps.(Of course there are small corridors and such)

OS: Vista 32-bit
Video Card : Radeon 2600XT GDDR4
Video Driver : 7.10
Display Resolution : 1280x1024
Processor : Intel E2160 @ 2.4Ghz
Memory : 2Gig DDR2-533

[demoman]

game constantly keeps crashing after irregular periods of time.
playing all settings maxed on 1680x1050

MB: Asus P5N32-ESLIPlus
CPU: Core2Duo 6320
Vcard: Inno 8800GTS 320Mb (driver 163.71 whql)
Scard: Soundblaster X-Fi
Ram: Kingston PC-8500 2x1 Gb
(no overclocking involved)

Win XP(32) SP2 +updated

p.s. I tried to post dxdig in my post, but it is 3x the allowed size of the post

[rAMrOD]

So i made the game create a log file. At the end this is my error

Init: Client initialized
Log: GConfig::Find has loaded file:  ..\Engine\Localization\int\Launch.int
Critical: appError called:
Critical: Device does not support 1x32 FP render target format.
Critical: Windows GetLastError: The operation completed successfully. (0)

Heres the whole thing if needed.

Init: Version: 3464
Init: Epic Internal: 0
Init: Compiled: Oct 11 2007 19:21:48
Init: Command line: -log
Init: Base directory: C:\UT3 Demo\Binaries\
Init: Character set: Unicode
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTEditor.ini
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTEditorUserSettings.ini
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTDemoCompat.ini
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTEngine.ini
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTGame.ini
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTInput.ini
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTUI.ini
Init: Computer: LAPTOP
Init: User: rAMrOD
Init: CPU Page size=4096, Processors=2
Init: High frequency timer resolution =3.579545 MHz
Init: Memory total: Phys=2086956K Pagef=4025036K Virt=2097024K
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Init: Presizing for 83221 objects not considered by GC, pre-allocating 0 bytes.
Init: Object subsystem initialized
Log: DEMOVERSION is defined.
Init: WinSock: I am laptop (192.168.1.100:0)
Init: Startup System Settings:
Init: System Settings:
Init:   StaticDecals=false
Init:   DynamicDecals=false
Init:   DynamicLights=false
Init:   DynamicShadows=false
Init:   LightEnvironmentShadows=false
Init:   CompositeDynamicLights=true
Init:   DirectionalLightmaps=false
Init:   MotionBlur=false
Init:   DepthOfField=false
Init:   Bloom=false
Init:   QualityBloom=false
Init:   Distortion=false
Init:   DropParticleDistortion=false
Init:   SpeedTreeLeaves=false
Init:   SpeedTreeFronds=false
Init:   OnlyStreamInTextures=false
Init:   LensFlares=false
Init:   FogVolumes=true
Init:   FloatingPointRenderTargets=true
Init:   Trilinear=false
Init:   OneFrameThreadLag=true
Init:   UseVsync=false
Init:   UpscaleScreenPercentage=true
Init:   Fullscreen=false
Init:   AllowD3D10=false
Init:   EnableHighPolyChars=false
Init:   SkeletalMeshLODBias=1
Init:   ParticleLODBias=2147483647
Init:   DetailMode=0
Init:   ShadowFilterQualityBias=-1
Init:   MaxAnisotropy=0
Init:   MaxMultisamples=1
Init:   MinShadowResolution=32
Init:   MaxShadowResolution=512
Init:   ResX=640
Init:   ResY=480
Init:   ScreenPercentage=50.000
Init:   SceneCaptureStreamingMultiplier=1.000
Init:   FoliageDrawRadiusMultiplier=0.000
Init:   ShadowTexelsPerPixel=2.000
Log:    TEXTUREGROUP_World: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_WorldNormalMap: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_WorldSpecular: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_Character: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_CharacterNormalMap: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_CharacterSpecular: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_Weapon: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_WeaponNormalMap: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_WeaponSpecular: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_Vehicle: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_VehicleNormalMap: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_VehicleSpecular: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_Effects: (MinLODSize= 256,MaxLODSize= 256,LODBias=0)
Log:    TEXTUREGROUP_Skybox: (MinLODSize= 256,MaxLODSize= 512,LODBias=2)
Log:    TEXTUREGROUP_UI: (MinLODSize= 256,MaxLODSize=4096,LODBias=0)
Log:    TEXTUREGROUP_LightAndShadowMap: (MinLODSize= 256,MaxLODSize= 512,LODBias=1)
Log:    TEXTUREGROUP_RenderTarget: (MinLODSize=   1,MaxLODSize=4096,LODBias=0)
Init: Friendly System Settings:
Init:   TextureDetail=Level1
Init:   WorldDetail=Custom
Init:   bUseVSync=0
Init:   bUseMSAA=0
Init:   ScreenPercentage= 50
Init:   UpscaleScreenPercentage=1
Init:   ResX= 640
Init:   ResY= 480
Init:   Fullscreen=0
Init: OS stats:
Init:   Windows XP Service Pack 2
Init:   RemoteDesktop=0
Init: Memory stats:
Init:   Physical: 2038MB
Init:   Virtual: 2047MB
Init:   PageFile: 3930MB
Init: CPU stats:
Init:   MeasuredPerformanceTime: 732.914 (stored result)
Init:   Hyperthreaded: 1
Init:   NumProcessorsPerCPU: 1
Init:   NumLogicalProcessors: 2
Init:   NumPhysicalProcessors: 2
Init:   MaxSpeed: 1828
Init:   CurrentSpeed: 1828
Init:   CoresPerProcessor: 2
Init:   IsOnBattery: 0
Init:   BatteryLevel: 100
Init:   Manufacturer: Intel
Init:   CPUName: Unknown INTEL CPU
Init:   L1CacheSize: 32
Init:   L2CacheSize: -1
Init:   Architecture: x86
Init: GPU stats:
Init:   VendorID: 00008086
Init:   DeviceID: 000027A2
Init:   DriverVersion: 6.14.10.4864
Init:   DeviceName: Mobile Intel(R) 945 Express Chipset Family
Init:   DriverName: igxprd32.dll
Init:   PixelShaderVersion: 2
Init:   VertexShaderVersion: 2
Init:   VRAMQuantity: 128
Init:   DedicatedVRAM: 117
Init:   AdapterCount: 1
Init:   SupportsHardwareTnL: 0
Init: Machine  detected compatibility level: Composite: 1. CPU: 3. GPU: 1.
Init: Previous detected compatibility level: Composite: 1. CPU: 3. GPU: 1.
Log: Initializing FaceFX...
Log: FaceFX initialized:
Log:     version  1.710000
Log:     licensee Unreal Engine 3 Licensee
Log:     project  Unreal Engine 3 Project
Log: Preloading (default) startup map UTFrontEnd
Log: GConfig::Find has loaded file:  ..\Engine\Localization\int\Core.int
Log: GConfig::Find has loaded file:  ..\Engine\Localization\int\Engine.int
Log: Loaded shader cache RefShaderCache-PC-D3D-SM2.CacheObject: 14715 shaders(0 legacy, 0 redundant), 2023 materials
Log: GConfig::Find has loaded file:  ..\Engine\Localization\int\UnrealScriptTest.int
Log: GConfig::Find has loaded file:  ..\UTGame\Localization\int\UTGame.int
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTWeapon.ini
Log: GConfig::LoadFile has loaded file:  ..\UTGame\Config\UTCustomChar.ini
Log: GConfig::LoadFile associated file:  ..\UTGame\Config\UTMap.ini
Log: GConfig::Find has loaded file:  ..\Engine\Localization\int\OnlineSubsystemGameSpy.int
Log: 87906 objects as part of root set at end of initial load.
Log: 0 out of 0 bytes used by permanent object pool.
Log: Initializing Engine...
Log: GConfig::Find has loaded file:  ..\Engine\Localization\int\Editor.int
Log: GConfig::Find has loaded file:  ..\UTGame\Localization\int\UTEditor.int
Init: UEngine initialized
Log: Looking for PC DLC...
Log: Object size..............: 60
Log: Actor size...............: 436
Log: ActorComponent size......: 88
Log: PrimitiveComponent size..: 448
Init: ALAudio device requested : Generic Software
Init: ALAudio device opened    : Generic Software
Init: AL_VENDOR      : Creative Labs Inc.
Init: AL_RENDERER    : Software
Init: AL_VERSION     : 1.1
Init: AL_EXTENSIONS  : EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE
Init: Device supports: ALC_EXT_EFX
Init: Found EFX extension with 1 effect slots and 1 potential sends
Init: ...'reverb' supported
Init: ...'low pass filter' supported
Init: ALAudioDevice initialized.
Init: Client initialized
Log: GConfig::Find has loaded file:  ..\Engine\Localization\int\Launch.int
Critical: appError called:
Critical: Device does not support 1x32 FP render target format.
Critical: Windows GetLastError: The operation completed successfully. (0)

[Asil]

I'm not sure if this is a hardware issue (my mouse) but I wanted to post this problem here as well...

When I try to customize the controls, the game doesn't recognize the difference between my mouse 4 and 5 buttons. It's thinks they both are mouse 4.

[Evil Homer]

I'm surprised that I can run this on my computer.... Here are my specs:

CPU: Athlon XP +3000 1.8Ghz
RAM: 2 GB
VIDEO: AGP 7800 GS 256 RAM
HDD: 120GB
SOUND: SB Audigy 2
OS: Windows XP SPK2

I know the bottleneck for my system is the CPU and videocard.... But I don't have the funds to upgrade right now....

HTH

[TheDeviot]

Didn't know where else to post this, but the game doesn't seem to accept any of my email addys. I don't know if it's the game, or a problem w Gamespy's servers. *shrugs*

[oldkawman1]

According to the windows update yes. It can't fidn any other updates. So my OS is most likely up to date.

But after a bit more testing I found out it was another problem.
With all settings on lowest details possible... I get average of 40 to 50 fps. Sometimes it can reach to 30ish all of a sudden for a short moment.
With all maxed out at 1680x1050 and full details possible. I get 25 to 30 fps and 15 to 25 when under heavy combat.

Doesn't this seem a bit weird how the game scales with hardware? This just makes me wonder how people with a Pentium 4 and poor grafix card can play this game on medium settings.

I have a Quad Core 6600, 2GB Ram and 8600 gt 512mb (drivers 163.69 up to date.), vista 32 bit home premium. (up to date)

I have noticed my game really lags and hitches and plays very choppy even when the fps is on 40 to 50. Not always choppy... but mostly when under heavy fire and multiple opponents on the screen. Like 4 enemies or 6.

Its completely unplayable for me.

I can do Inhuman instagib mode with UT2k4 and it will be easy for me.
But with this game I can't aim! There is something wrong with the framerates.

Have you tried lowering your screen resolution? You cannot plat at 1680x1050 with your card. You will also need to keep your quality settings no higher than medium. The 8600 series cards do not do well in games at high resolution and high quality settings. You need an 8800 series card for that.

http://www.tomshardware.com/2007/10/...out/index.html

[GBBlackKnight]

Running an older video card, so I'm not expecting the best looks for this game on this PC.

However, I am having issues with the graphics. I have an ATI 9600 Mobility 128 MB RAM vid card on an Alienware laptop. I am using the latest Catalyst mobility drivers (7.10). The game loads fine, and the graphics are at the lowest settings and resolution (640x480). Game runs smooth for a few minutes, but then suddenly the game freezes, blinks and goes black, at about the same time index each game I start. The screen flickers a few times, then I can see icons from my desktop flashing all over the place, through the frozen image of the game. I can click on the game on the flickering image of the taskbar at the bottom of the screen and am taken back into UT3. I can play fine for a few more minutes, then the screen will black again, and I have to use ctrl-alt-del to get out of the game and back to the desktop.

The desktop resolution is forced into a change to match the game's resolution. Also, this same desktop resolution issue happens when I enter the game, and quit quickly before the above issues happen.

Again, I know this is an older machine (P4 3.2 dual processor, w/ 1 GB RAM), but I thought I would post this issue anyways. If this is too much info, then I apologize, but hopefully its useful.

EDIT: running WinXP Pro, SP2
if I knew how to add my dxdiag and the UT logfile, I would add it here as files (rather than post the whole amount of text and clog the forum up)

[RoninMastaFX]

According to what I've heard, Intel video cards are not compatible with UT3?

[[LX7][Dezoris]]

Each time (since the very first try) I get a BSOD after all the company splash screens but when I assume the main menu should load. Unfortunately, it's a very generic message saying something to the effect of "run any system diagnostic utilities" and "check memory for faulty or mismatched memory" and "remove any recently installed drivers or devices". I've changed nothing on my PC for a long time, and it's a very clean system without any hardware or software conflicts.

This was the only line that had any other specific info from the BSOD:
STOP 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)

I have the newest 163.71 nVidia drivers and the following specs:

Dell XPS 400
Pentium D Dual Core
1GB RAM
GeForce 6800 GS
Windows XP SP2

The computer is a couple years old, but it's always been very solid and speedy. I can't imagine the problem! Any help Epic would be greatly appreciated.

[Razenko]

Hi,

I'm having some issues with the demo as well,
At first, the demo would not run at all, it just showed the logo splash screen and then quit.
After some investigation on these forums I tried to disable the sound by changing the bUseSound parameter to 'False' in the UTEngine.ini file.
After that, the game did work, but without sound.
As for my sound hardware, I'm using the onboard soundchip of my Asus P5K motherboard (Soundmax driver).
I also tried running it with my secondary soundcard, An EMU 1820M Professional soundcard, but that didn't work either.

Just some more information of my system:

CPU: Intel Core 2 Duo E6850
Memory: 2 GB Kingston
Graphics: Asus 8800 GTS 320 MB
Graphics Driver: Nvidia Forceware 163.71
Resolution: 1280x1024
Mainboard: Asus P5K Deluxe (P35 Chipset)
OS: Windows XP SP2 Dutch 32-Bit


Greetz,
Razenko

Edit: Problem fixed, install the OpenAL driver and sound works fine with sound turned on in UTEngine.ini

Link to OpenAL driver:
http://developer.creative.com/articl...&top=38&aid=46

[zodduska]

Vista x64 + Audigy 2 ZS, Open AL sound problem

hardware:
Intel Q6600 @ 3.42ghz
Abit IP35-Pro
8800GTS 640 @ 620x1000
2gb Ballistix PC2 8500
Audigy 2 ZS, with latest non-beta driver
Klipsch ProMedia 5.1 Ultra

the game runs great but half way through my second round on the first map my audio went from clear and crisp to a screeching almost midi-sounding continuous stream of corruptedness.. it was sort of catchy and up-beat though, adjusting itself dynamically with the action....initially I thought it might have been a special feature because I was racking up quite a bit of fast kills at the time.. but after a few minutes completely lacking any sign of "normal" game sound that theory was dashed.

otherwise I am loving this demo and cant wait for the full game, the controls especially feel very solid

[radicalrom]

Once in a while when switching maps or going back to menu I get a black screen. I have waited 1-2 minutes and nothing. I can not shutdown UT and I have to power down through hardware to resolve the problem. Here is my information.

Motherboard: Nvida
Intel 2duo core 2.66 E6750 1333MHZ FSB
3 GB Ram
1.0 terabytes drive space
Windows XP SP2 (latest updates)
Nvidia 8600 GTS 256MB version: 6.14.0011.0095 (english)
DirectX 9

[AaronJones]

Try visiting www.gamespyid.com and log in there with the same credentials.