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    NTL probs (UK only)...

    I have had a fecking connection nitemare this weekend.

    It actually started mid last week. My connection kept dropping and reconnecting, which is not much use in the middle of a game or download.
    It would take up to 1 minutes to 1/2 hour to reconnect.

    Everytime I rang support at the call centre in Delhi (yes Delhi), where the support guys are actually very knowledgeable, they kept telling me I had a firewall set up up on my pc that was blocking incoming connections.
    I had 5 sererate support guys tell me this.
    Sunday mid-afternoon and 3 reformats later, i had the scantest amount of sortware loaded. "Its still a firewall prob" i am told.
    Even tho i had ****** all loaded.

    One thing they did tell me is that all their systems are being updated over the weekend.

    Why am I telling u all this? Cos if they knew of probs and told us all, we could demand 3-4 days money back.

    Today, no probs at all - like an internet miracle.

    So - any UK NTL users (i am from manchester area, dunno if thats important) had any similiar probs?

    #2
    Not NW, not had probs

    Nonetheless, I hate NTL, might as well be in ethiopia with the packetloss I get to across the street let alone anywhere else

    Comment


      #3
      Sorry to the guy from Derby, i have blammed ur reply..

      Comment


        #4
        I live in the northwest, and don't have NTL (have BT) but my connections been annoying lately. Not anywhere as near bad as your problems 'tho, only pings spikes etc.

        :/

        Comment


          #5
          i live in mid west and have had some probs with ntl and their bbecoming very common too

          Comment


            #6
            Im on NTL and i do not have that kind of problem, however i am getting packetloss while gaming which is kinda annoying ever since the connection speed upgrades.
            NTL are pile of poo if you ask me, nothing but trouble, never a dull moment with them.

            Comment


              #7
              http://www.ntl-isp.ntl.com/ServiceStatus/

              In case you didn't know that page existed.

              Comment


                #8
                NTL in the West Midlands here. I haven't had any disconnects or poor d/l speeds.

                I have been having some p/l and high/varying pings a lot lately but I blame that on the latest UT2004 patch, as other games are unaffected.

                Comment


                  #9
                  I am on BT in the south, and ive been having problems this last week

                  Seems this has been happening to more ppl than just NTL users in the UK : http://www.ataricommunity.com/forums...hreadid=472606

                  Comment


                    #10
                    Not a thing wrong all day - completely back to normal, fast + smooth again:bulb:
                    Not complaining tho

                    Comment


                      #11
                      This may not quite be appropriate anymore, but every time I think of NTL, I think of this letter, quite possibly the greatest customer complaint ever in the history of Earth:
                      57 xxxx Street
                      xxxxxx
                      xxxxxxxx
                      xxxx xxx
                      27-09-01
                      Dear Cretins,
                      I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.

                      During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office.

                      My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat **** waiting for your technician to arrive. When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website... how? I alleviated the boredom to some small degree by playing with my testicles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.

                      The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.

                      Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived... a total of six weeks after I had requested it, and begun to pay for it.

                      I estimate that the downtime of your internet servers is roughly 35%... these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.

                      I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled ******* jugglers.

                      I have been informed that a telephone line is available (and someone will call me back), that no telephone line is available (and someone will call me back), that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman... and several other variations on this theme.

                      Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important ********-moments to attend to.

                      Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.

                      Forgive me, therefore, if I continue.

                      I thought BT were ****, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there?

                      How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of ******** you truly are. You are sputum-filled pieces of distended ****** - incompetents of the highest order. British Telecom - ******s though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.

                      Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.

                      I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you, and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees.

                      Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of twats,

                      Yours psychotically,
                      Xxxx Xxxxxxx

                      Comment


                        #12
                        Originally posted by Logy
                        This may not quite be appropriate anymore, but every time I think of NTL, I think of this letter, quite possibly the greatest customer complaint ever in the history of Earth:

                        57 xxxx Street
                        xxxxxx
                        xxxxxxxx
                        xxxx xxx
                        27-09-01
                        Dear Cretins,
                        I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.

                        During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office.

                        My initial installation was cancelled without warning or notice, resulting in my spending an entire Saturday sitting on my fat **** waiting for your technician to arrive. When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website... how? I alleviated the boredom to some small degree by playing with my testicles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.

                        The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools - such as a drill-bit, and his cerebrum.

                        Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived... a total of six weeks after I had requested it, and begun to pay for it.

                        I estimate that the downtime of your internet servers is roughly 35%... these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.

                        I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled ******* jugglers.

                        I have been informed that a telephone line is available (and someone will call me back), that no telephone line is available (and someone will call me back), that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed), that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman... and several other variations on this theme.

                        Doubtless you are no-longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important ********-moments to attend to.

                        Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music.

                        Forgive me, therefore, if I continue.

                        I thought BT were ****, that they had attained the holy ****-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there?

                        How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of ******** you truly are. You are sputum-filled pieces of distended ****** - incompetents of the highest order. British Telecom - ******s though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.

                        Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.

                        I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you, and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees.

                        Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of twats,

                        Yours psychotically,
                        Xxxx Xxxxxxx


                        ROFL :haha: :haha: :haha: :haha:

                        Comment

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