how do i get in contact with Epic?

[smerf1]

as im having a serious problem in UDK and ive asked here a couple of times, but not got an answer.

[Zomy]

Man, this is not a chat or similar, you have to wait a litle time sometimes!
And please stop creating topics.

[smerf1]

ive waited 2 months for an answer, plus i think this is the first topic ive created in awhile!

[UnspoiledWalnut]

Email them like everyone else.

[Blade[UG]]

which problem would that be?

Your support department is these forums.

[Vulcan]

which problem would that be?

Your support department is these forums.

But when these forums can't help you, what are you supposed to do? I need help myself, and this is a problem I doubt people on the forum can help me with. At least that's how it looks at the moment.

[UnspoiledWalnut]

Then email them....

[Vulcan]

Who should I email? It's not exactly a bug email address plastered all over the front page.

[UnspoiledWalnut]

I would recommend the Contact Us link at the bottom of the forum pages for starters, then move on to a different email address that they will probably tell you about if it's the wrong one.

[Makaze]

The support tips and advice forum would be a good place to start. The UDK has no formal support structure through Epic. They are not required to respond to your help request in a timely manner or ever for that matter. So emailing them may or may not do any good, your best bet is going to be these forums. Support calls and directly interfacing with Epic is a big perk of the full engine license.

[Blade[UG]]

so.. what are the problems you guys are having?

[McTavish]

Something to do with lighting, I couldnt help cause I dont do any art, check the guys last posts thing "View more posts by Blah" and youll see some lighting forum problem

[Vulcan]

so.. what are the problems you guys are having?

http://www.youtube.com/watch?v=bXES_jw5nrs

Let me guess, nothing you can do about it? Exactly what I thought. This is why I need to contact someone else than just the regular forum guy, so please stop with the "just post a thread and quit whining about it"-posts.

Thanks for all other replies, I appreciate the help.

[smerf1]

i have had that problem many of times in the editor, but mine sorted itself out. sorry i cant be much help to you, but it is infact a bug as it just keeps happeing.

[NemesisX64]

this reminds me of an old bug i had in some games some time before, what i figured out it was my logitech gamepad that was causing problems (sth to do with wireless receiver which was picking up my tv and wifi signals when the controller was off). so if you have some extra hardware accessories try removing them.