Mobile Previewer Crash, Feb 2014

[tegleg]

hello

just installed the latest udk, the mobile previewer crashes on startup every single time.
tested using an empty install with no additional code or assets to make sure.

heres the problem details as reported by windows

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	udk.exe
  Application Version:	1.0.12097.0
  Application Timestamp:	530255e2
  Fault Module Name:	KERNELBASE.dll
  Fault Module Version:	6.3.9600.16496
  Fault Module Timestamp:	52b3e015
  Exception Code:	00000001
  Exception Offset:	00012eec
  OS Version:	6.3.9600.2.0.0.768.101
  Locale ID:	2057
  Additional Information 1:	d648
  Additional Information 2:	d648c038f64ed123a1e91342d0823c60
  Additional Information 3:	2ead
  Additional Information 4:	2eaddcd4c503ce6b0824b5ac4a7e3504

say if you need any more info
cheers

[tegleg]

bit of an update,
to work round this problem i enabled mobile emulation in the editor and have been using PIE. this worked fine a few times, but then...
after pressing play in editor button, CRASH!
(also i did just change something in a material and saved the package)

[0232.28] Log: Missing cached shader map for material PreviewMaterial_0, quality 0, compiling.
[0255.28] Log: Missing cached shader map for material PreviewMaterial_1, quality 0, compiling.
[0353.13] Log: Missing cached shader map for material yellowmat, quality 0, compiling.
[0360.51] Warning: ConditionalFlattenMaterial: Invalid FlattenType: 2
[0364.87] Critical: appError called: SubstanceAirImageInput Materials_Pack.1160-normal: Serial size mismatch: Got 227362, Expected 227353
[0364.87] Critical: Windows GetLastError: The operation completed successfully. (0)
[0370.21] Log: === Critical error: ===
SubstanceAirImageInput Materials_Pack.1160-normal: Serial size mismatch: Got 227362, Expected 227353

Address = 0x52ab5a88 (filename not found) [in C:\WINDOWS\system32\KERNELBASE.dll]
Address = 0x77f58dd5 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x77f15e26 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x77ef9b32 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x77f530a5 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x77f54c31 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x77edaef5 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x7901f954 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x7905c7d8 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0xea41aab9 (filename not found) 
Address = 0x155b648  (filename not found) 
Address = 0x155b648  (filename not found) 
System.Runtime.InteropServices.SEHException error in UDK:

External component has thrown an exception.

   at PackageTools.SavePackages(TArray<UPackage \*\,FDefaultAllocator>* , UInt32 , FString* , TArray<UGenericBrowserType \*\,FDefaultAllocator>* )
   at MContentBrowserControl.SavePackages(TArray<UPackage \*\,FDefaultAllocator>* PackagesToSave, UInt32 bUnloadPackagesAfterSave)
   at MContentBrowserControl.ExecutePackageCommand(Object Sender, ExecutedRoutedEventArgs EvtArgs, TArray<UPackage \*\,FDefaultAllocator>* Packages, TArray<FString\,FDefaultAllocator>* PackageNames)
   at MContentBrowserControl.ExecuteAssetCommand(Object Sender, ExecutedRoutedEventArgs EvtArgs)
   at System.Windows.Input.CommandBinding.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.Input.CommandManager.ExecuteCommandBinding(Object sender, ExecutedRoutedEventArgs e, CommandBinding commandBinding)
   at System.Windows.Input.CommandManager.FindCommandBinding(CommandBindingCollection commandBindings, Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
   at System.Windows.Input.CommandManager.FindCommandBinding(Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
   at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
   at System.Windows.Input.CommandManager.TransferEvent(IInputElement newSource, ExecutedRoutedEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
   at System.Windows.Controls.MenuItem.InvokeClickAfterRender(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at GuardedMainWrapper(Char* , HINSTANCE__* , HINSTANCE__* , Int32 )
   at ManagedGuardedMain(Char* CmdLine, HINSTANCE__* hInInstance, HINSTANCE__* hPrevInstance, Int32 nCmdShow)

btw, is it just me or is anyone else getting this crash?

[WilliamDocherty]

I upgraded to the Feb 2014 build today & everything is working fine for me so far (well, except for App icon sizes).

[tegleg]

after more messing i saw this line in the log above
"SubstanceAirImageInput Materials_Pack.1160-normal: Serial size mismatch: Got 227362, Expected 227353"

since i dont use any substance stuff it seemed dodgy,
i searched for Materials_Pack.1160-normal and it came up with nothing.
Fully Loading Materials_Pack causes the windows crash same as my first post.

has something changed with materials?
it works fine on the last udk build.

could this be the cause of the previewer crash?
but then it crashes with an empty install so, no.
could it be related?

[tegleg]

still cant get the previewer to work, heres another crash report

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	udk.exe
  Application Version:	1.0.12097.0
  Application Timestamp:	530255e2
  Fault Module Name:	KERNELBASE.dll
  Fault Module Version:	6.3.9600.16496
  Fault Module Timestamp:	52b3e015
  Exception Code:	00000001
  Exception Offset:	00012eec
  OS Version:	6.3.9600.2.0.0.768.101
  Locale ID:	2057
  Additional Information 1:	d648
  Additional Information 2:	d648c038f64ed123a1e91342d0823c60
  Additional Information 3:	9d73
  Additional Information 4:	9d73837098b24eba995830bf2563ed99

please if anyone has any ideas i would love to hear them???

this has good as stopped work on my game, pushing it to the phone every time just to test something trivial takes up too much time!
and whats worse its at the very final stage of development, just those last few things to tidy up.

[Pauliver]

Are others seeing this problem? More information on this is a specific configuration issue or a widespread problem should help us get to the bottom of it sooner.

Thanks!

[tegleg]

info about my setup
windows 8
asus r512c
i5
720m
4 gb ram

i know the gfx is rubbish but it copes well with udk normaly

[TheBuilder]

I have not had any problems with the previewer. I updated the list however (missed this thread).

[tegleg]

another update on this

i made a .bat file to launch 2 instances of the game and connect multiplayer. this worked fine before adding -simmobile
this time it crashes giving the same windows error as before but it actually logged the crash in udk.
heres the udk log

[0006.17] Critical: appError called: Can't bind to native class onlinesubsystemgamecenter.onlinesubsystemgamecenter
[0006.17] Critical: Windows GetLastError: The operation completed successfully. (0)
[0028.75] Log: === Critical error: ===
Can't bind to native class onlinesubsystemgamecenter.onlinesubsystemgamecenter

Address = 0x31ca5a88 (filename not found) [in C:\WINDOWS\system32\KERNELBASE.dll]
Address = 0x97c98dd5 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c55e26 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c1cec9 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c4e8dc (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c4ece8 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c4ee45 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c4ef53 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c0a61a (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c08e63 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c24f15 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c2570a (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c39a62 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c29d00 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c2ca47 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c25302 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c25355 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c254bf (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c39a62 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c4f347 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97c94bf6 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x991905f2 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x99193de1 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x99194dfb (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x9919b0f9 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x9919b18a (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0xc7f81654 (filename not found) 
Address = 0xc7f31ee8 (filename not found) 
Address = 0x2754209a (filename not found) [in C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll]
Address = 0xc7f811ce (filename not found) 
Address = 0x10a255e  (filename not found) 
Address = 0x97a10000 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]
Address = 0x97a10000 (filename not found) [in C:\flytanks\Binaries\Win64\UDK.exe]

could gamecenter be anything to do with the mobile previewer crash?

[ZombieBear]

Hi Tegleg,

Thus far we have been unable to reproduce this on our end. Would you mind providing the exact steps you are taking before the crash occurs? Once we get the steps to take we will hopefully be able to locate the issue. Thank you and have a great day!

[a3ro]

Reverting from 337.50 nvidia beta drivers to 335.23 WHQL solved the issue for me. I hope that will help you.

[Zamy]

I had a similar problem, i solved it changing my nVidia card settings
EDIT: anyway i had it with an older version, not with this one.