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  1. #1

    Default UT99 Master Server is down?

    The master server has been down for 3 days...anybody know when it will be back up?

  2. #2
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    Default

    Should be ok now, let me know.
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  3. #3

    Default

    I'm an op on utchat and we still have users coming in saying they do not see any or very little in the list

  4. #4

    Default

    Yes. I still only see 5 UT servers in my list, 12 hours later.
    Most unfortunate.

  5. #5
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    Everything is looking ok at this end. Could you have someone you know restart their server and see if they make the connection to the Master Server again?

    Thanks!
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  6. #6
    Iron Guard
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    Default

    I restarted my server and it's not showing up on the master server list when I go to it.

    I replied on the BUF forums too, but I didn't include a server.log of where my server claims to connect to the master server.

    Code:
    Resolved unreal.epicgames.com (216.27.56.3)
    UdpServerUplink: Master Server is unreal.epicgames.com:27900
    UdpServerUplink: Port 7779 successfully bound.
    Resolved master0.gamespy.com (207.38.11.174)
    UdpServerUplink: Master Server is master0.gamespy.com:27900
    UdpServerUplink: Port 7779 successfully bound.
    AInternetLink Resolve failed: Can't find host master.mplayer.com (NO_ERROR)
    UdpServerUplink: Failed to resolve master server address, aborting.
    www.ut-files.com | The largest Unreal file hosting site.

  7. #7
    Iron Guard
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    Default

    Here is my client log.

    Code:
    Log: Resolving unreal.epicgames.com...
    ScriptLog: Ping Timeout from 64.34.170.212.  Attempt 1
    ScriptLog: Ping Timeout from 64.34.170.212.  Attempt 1
    ScriptLog: Ping Timeout from 63.211.110.194.  Attempt 1
    ScriptLog: Ping Timeout from 63.210.16.137.  Attempt 1
    ScriptLog: Ping Timeout from 68.232.169.209.  Attempt 1
    ScriptLog: Ping Timeout from 74.117.238.90.  Attempt 1
    ScriptLog: Ping Timeout from 204.12.222.115.  Attempt 1
    ScriptLog: Ping Timeout from 204.12.222.115.  Attempt 1
    ScriptLog: Ping Timeout from 204.12.222.116.  Attempt 1
    Log: Resolved unreal.epicgames.com (216.27.56.3)
    ScriptLog: Ping Timeout from 8.9.36.228.  Attempt 1
    Log: Resolving utmaster.epicgames.com...
    Log: AInternetLink Resolve failed: Can't find host utmaster.epicgames.com (WSANO_DATA)
    ScriptLog: UBrowserGSpyLink: Failed to resolve master server address, aborting.
    Log: Resolving master0.gamespy.com...
    Log: Resolved master0.gamespy.com (207.38.11.174)
    ScriptLog: UBrowserGSpyLink: Master Server is master0.gamespy.com:28900
    ScriptLog: Ping Timeout from 8.9.6.123.  Attempt 1
    ScriptLog: Ping Timeout from 77.111.249.121.  Attempt 1
    ScriptLog: Ping Timeout from 89.247.48.253.  Attempt 1
    Log: Resolving master0.gamespy.com...
    Log: Resolved master0.gamespy.com (207.38.11.174)
    ScriptLog: UBrowserGSpyLink: Master Server is master0.gamespy.com:28900
    ScriptLog: Ping Timeout from 8.9.6.123.  Attempt 1
    ScriptLog: Ping Timeout from 89.247.48.253.  Attempt 1
    ScriptLog: Ping Timeout from 77.111.249.121.  Attempt 1
    ScriptLog: Timed out getting player replies.  Attempt 1
    ScriptLog: Ping Timeout from 8.9.6.123.  Attempt 1
    ScriptLog: Ping Timeout from 8.9.6.123 Giving Up
    www.ut-files.com | The largest Unreal file hosting site.

  8. #8

    Default

    I'm using the following list servers in my UT.ini:

    unreal.epicgames.com MasterServerPort=27900
    master0.gamespy.com MasterServerPort=27900
    master.qtracker.com MasterServerPort=27900

    What's puzzling is that NONE of the servers are stepping up with their lists.
    Could it be that somehow these ports 27900 all got blocked?

    I'd hate to think that Epic is using Windows servers and a "security update" slipped in and shut these ports OFF! I've seen weird stuff like that from M$ before.

  9. #9

    Default

    Great success!
    941 servers with 884 players on a Saturday morning!
    Good Job, FL4K!

  10. #10

    Default

    No success here...my browser still returns only 8 servers in UT in general, 1 in Deathmatch and 1 in CTF.

    Here is a traceroute I just ran - in case that helps?

    Routenverfolgung zu web-02.epicgames.com [216.27.56.3] über maximal 30 Abschnitt
    e:

    1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
    2 5 ms 5 ms 5 ms 217.0.118.41
    3 7 ms 6 ms 6 ms 87.186.240.194
    4 12 ms 11 ms 12 ms 62.154.46.146
    5 143 ms 211 ms 34 ms 194.25.210.46
    6 33 ms 13 ms 13 ms 4.69.146.158
    7 19 ms 19 ms 18 ms ae-3-3.ebr2.dusseldorf1.level3.net [4.69.133.146
    ]
    8 19 ms 22 ms 24 ms ae-1-100.ebr1.dusseldorf1.level3.net [4.69.141.1
    49]
    9 22 ms 22 ms 22 ms ae-2-2.ebr2.frankfurt1.level3.net [4.69.132.138]

    10 109 ms 110 ms 110 ms ae-44-44.ebr2.washington1.level3.net [4.69.137.6
    2]
    11 115 ms 114 ms 114 ms ae-6-6.car2.raleigh1.level3.net [4.69.132.177]
    12 115 ms 115 ms 114 ms HOSTED-SOLU.car2.Raleigh1.Level3.net [64.158.228
    .18]
    13 115 ms 115 ms 115 ms cr2-g2-2.ral.hostedsolutions.com [216.27.80.206]

    14 115 ms 114 ms 115 ms dr2-g8-1.ral.hostedsolutions.com [216.27.80.18]

    15 * * * Zeitüberschreitung der Anforderung.
    16 * * * Zeitüberschreitung der Anforderung.
    17 * * * Zeitüberschreitung der Anforderung.
    18 * * * Zeitüberschreitung der Anforderung.

  11. #11

    Default

    same here
    just 5 to 11 servers

    in unrealtournament.ini I've changend a long time ago:

    [Engine.GameEngine]
    CacheSizeMegs=4
    UseSound=True
    ServerActors=IpDrv.UdpBeacon
    ServerActors=IpServer.UdpServerQuery
    ServerActors=IpServer.UdpServerUplink MasterServerAddress=unreal.epicgames.com MasterServerPort=27900
    ServerActors=IpServer.UdpServerUplink MasterServerAddress=master0.gamespy.com MasterServerPort=27900
    ServerActors=IpServer.UdpServerUplink MasterServerAddress=master.qtracker.com MasterServerPort=27900

    and it works fine till yesterday

    also in unrealtournament.ini

    [UBrowserAll]
    ListFactories[0]=UBrowser.UBrowserGSpyFact,MasterServerAddress=unreal.epicgames.com,MasterServerTCPPort=28900,Region=0,GameName=ut
    ListFactories[1]=UBrowser.UBrowserGSpyFact,MasterServerAddress=mas ter0.gamespy.com,MasterServerTCPPort=28900,Region= 0,GameName=ut
    bHidden=False
    bFallbackFactories=False

    thee bold part was changed also a long time ago but since yesterday it allways changes to :

    [UBrowserAll]
    ListFactories[0]=UBrowser.UBrowserGSpyFact,MasterServerAddress=utmaster.epicgames.com,MasterServerTCPPort=28900,Region=0, GameName=ut
    ListFactories[1]=UBrowser.UBrowserGSpyFact,MasterServerAddress=mas ter0.gamespy.com,MasterServerTCPPort=28900,Region= 0,GameName=ut
    bHidden=False
    bFallbackFactories=False

    and unrealtournament.log shows up:

    ScriptLog: Received new master server [0] from UpdateServer: UBrowser.UBrowserGSpyFact,MasterServerAddress=utmaster.epicgames.com,MasterServerTCPPort=28900,Region=0,GameName=ut
    ScriptLog: Received new master server [1] from UpdateServer: UBrowser.UBrowserGSpyFact,MasterServerAddress=mast er0.gamespy.com,MasterServerTCPPort=28900,Region=0 ,GameName=ut
    .
    .
    Log: AInternetLink Resolve failed: Can't find host utmaster.epicgames.com (WSANO_DATA)

    fo me it seems, thee updateserver sends a false master but I also could be wide ov thee mark

    Any help would be appreciated.

    sincerely yours

    HMC
    Last edited by cannonfodder; 03-06-2010 at 12:52 PM.

  12. #12

    Default

    Holy CRAP.
    It worked for me for a few minutes this morning.
    NOW - same old stuff.
    All I get are 7 now.

  13. #13

    Default

    About 3 hours ago there was over 900 servers that showed up in the list.

    But now you can't see many in the list again

  14. #14

    Question

    Please !!!
    Any admin in here with some information ???
    Please !!!
    Players UT 11 Years broadband history:
    56k - UT, 64k - UT, 384k - UT, 768k - UT ...

  15. #15

    Default

    I'm just thinking maybe since it's the weekend, we can wait until Monday in case Epic actually lets their people HAVE weekends!

  16. #16

    Default

    They may let them have weekends, but there should be somebody monitoring this post until the problem is solved....we all LOVE UT99

  17. #17
    Player Experience Specialist
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    Default

    I only have remote access until Monday folks, sorry.
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  18. #18
    Iron Guard
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    Default

    What I don't understand is why the other master servers aren't picking up the slack?

    I mean, their are two master servers, working that I know of. Both of them are having the exact same issue?

    So I setup a local master server, setup a local server set to report only to the local master server, then set my client to ping the local master server, yet it still only resolves the exact same servers; and I get the same error messages when querying the local master server as I do querying the other remote master servers.
    www.ut-files.com | The largest Unreal file hosting site.

  19. #19

    Wink

    Quote Originally Posted by Flak View Post
    I only have remote access until Monday folks, sorry.
    Sorry Flak,
    Monday,
    i had to penetrate a vein now,
    life's so short and you don't want to rush to work at the weekend ?

    fav. porn site wrecked down,
    mum's not cooking that weekend,
    girlfriend prepare her examination

    so please Flak, really, what do you think, what, really,
    what to do with two hands, at the moment ???

    Monday, haha, he's joking isn't he ???

    btw,
    have a nice one,

    hope your humor not that fxcked up like your urge to go to work at thee weekend

    Disclaimer:
    Anything the typed above was written under weird circumstances,
    thee influence of anti depression pills, and a near death experience.
    (that should NOT offend someones eye)
    Players UT 11 Years broadband history:
    56k - UT, 64k - UT, 384k - UT, 768k - UT ...

  20. #20
    Iron Guard
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    Default

    Posted by someone on the UnrealAdmin Forums...

    Quote Originally Posted by 50BMG
    Did someone at epic forget to re-register the name for the UT master Server?

    The domain name "utmaster.epicgames.com" no longer resolves to an IP address.

    This address WAS 216.27.56.5

    If you add the line:
    Code:
    216.27.56.5 utmaster.epicgames.com
    to your hosts file, your UT client browser will work again, but it's a band-aid.

    Has anyone contacted epic about this?

    unreal.epicgames.com is still registered so the servers are still reporting ok, but browsers in the client have no way to obtain the server lists via the usual path, at present.

    Note: This has apparently been going on for a couple days at this point.
    www.ut-files.com | The largest Unreal file hosting site.

  21. #21
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    Default

    Thanks Skillz, that's a help!
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  22. #22
    Iron Guard
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    Default

    Well if that's the only problem, then it still doesn't explain why the master server hosted by gamespy.com doesn't show the servers. Isn't that the whole reason for having more than one master server, for the redundancy? If one fails, the other one picks up the slack.
    www.ut-files.com | The largest Unreal file hosting site.

  23. #23

    Default

    Makes me think that the "other" servers receive their lists as a form of replication or export (?) from Epic.
    If they receive only 5 to 7 game servers, that's all they'll display, too.

  24. #24
    Skaarj
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    Default Is server still down?

    Hello ppl, so what's up with epicgames master server? Is it working now? I'm in work right now, but when I'll be back home I would like to be able kill some of my friends on Tammy iCTF servers

  25. #25
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    Default

    No, I haven't been in the office yet today. Going in soon and I will look at it after a meeting.
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  26. #26
    Skaarj
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    Default

    Thx 4 the info :/

    Anyway I just would like to write more exacly what Skillz wrote b4:

    To make public servers list works, you should enter file c:\WINDOWS\system32\drivers\etc\hosts, and there paste: 216.27.56.5 utmaster.epicgames.com

    Skillz wrote only "to your hosts file" and I just didnt knew what he was writing about. Fortunately my friend is IT specialist and he explained it to me

    Cya in da game ^^
    Last edited by Obi-Bok; 03-08-2010 at 10:46 AM.

  27. #27
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    Default

    Could you guys please test for me?

    Thanks!
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  28. #28

    Default

    Looks like you got it. Thanks.

  29. #29
    Skaarj
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    Default

    Hi Flak,

    I did a test (europe) and none of my servers are showing up.
    let me hear if i can do some more to help out.

    Grtz

    Killerbee

  30. #30
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    Default

    Could you restart them?

    It also might take a little while to propogate.

    Everyone thank 50BMG for figuring out what was wrong! (Thank you 50BMG)
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  31. #31

    Default

    From my local install (as a player), All the servers are listed this morning!

  32. #32
    Skaarj
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    Default

    now my DM servers are listed, i will restart all MH servers and give a memo back here

  33. #33
    Skaarj
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    Default

    MH servers are not showing up, but i understand that is has nothing to to with EPIC but with Gamespy for MH.. can u explain that.
    And maybe do u have an idea how to fix that?

    thnx

  34. #34
    Iron Guard
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    Default

    Then maybe something is wrong with the GameSpy master server too, could explain why pretty much NO servers were being shown. So maybe the utmaster.epicgames.com isn't a single point where clients have to pull the server list from, which wouldn't make much sense. I mean, in the clients INI there are two master servers they use to pull servers from, at least that's what it appears.

    Code:
    ListFactories[0]=UBrowser.UBrowserGSpyFact,MasterServerAddress=utmaster.epicgames.com,MasterServerTCPPort=28900,Region=0,GameName=ut
    ListFactories[1]=UBrowser.UBrowserGSpyFact,MasterServerAddress=master0.gamespy.com,MasterServerTCPPort=28900,Region=0,GameName=ut
    I am working on setting up a master server hosted by ut-files.com, but I can't seem to get the clients to get the list from that master server. The servers query it fine (at least their are no logs saying otherwise in the server.log)

    Wish someone with the insight would write up some documentation on it.
    www.ut-files.com | The largest Unreal file hosting site.

  35. #35
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    Default

    Killerbee, thank you for letting us know.

    Gamespy still runs their master server, which is super cool of them since it's a 10 year old game! I sent them the information from your post and they made the necessary changes so your servers should show again. (Thank you Gamespy!)

    Thanks everyone for your help!
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  36. #36
    Skaarj
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    Default

    Hi Flak,

    No problemo, we all have benefits if all things are correct working, yeah also after 10 years
    we still cant say goodbye to it.

    I'll hope they will make it soon working again.

    thnx

    Killerbee

  37. #37
    Skaarj
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    Default

    hi all,

    Gamespy fixed it !!!

    This morning i checked and all MH servers are listed again.

    Grtzz

    KB

  38. #38
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    Awesome, thank you for letting me know
    Player Experience Specialist
    Stacey Conley
    Epic Games, Inc.

  39. #39

    Default

    Quote Originally Posted by Skillz View Post
    Then maybe something is wrong with the GameSpy master server too, could explain why pretty much NO servers were being shown. So maybe the utmaster.epicgames.com isn't a single point where clients have to pull the server list from, which wouldn't make much sense. I mean, in the clients INI there are two master servers they use to pull servers from, at least that's what it appears.

    Code:
    ListFactories[0]=UBrowser.UBrowserGSpyFact,MasterServerAddress=utmaster.epicgames.com,MasterServerTCPPort=28900,Region=0,GameName=ut
    ListFactories[1]=UBrowser.UBrowserGSpyFact,MasterServerAddress=master0.gamespy.com,MasterServerTCPPort=28900,Region=0,GameName=ut
    I am working on setting up a master server hosted by ut-files.com, but I can't seem to get the clients to get the list from that master server. The servers query it fine (at least their are no logs saying otherwise in the server.log)

    Wish someone with the insight would write up some documentation on it.
    Following along the same lines as your thinking... I have done some experimenting with ucc.exe in masterserver mode and discovered a few facts to shed light on this question of "why the game clients didn't fall back to the GameSpy masterserver" which was obviously online.

    It seems that the UT client browsers are not fault tolerant enough to sense that epic's masterserver was not "FULLY" operational. Let me explain...

    Upon visiting the "Find Internet Games" menu, the UT client takes the following actions:

    • DNS lookup unreal.epicgames.com
    • get http://unreal.epicgames.com/UpdateServer/utmotd436.html
    • get http://unreal.epicgames.com/UpdateServer/utmasterserver.txt

    UBrowser.UBrowserGSpyFact,MasterServerAddress=utma ster.epicgames.com,MasterServerTCPPort=28900,Regio n=0,GameName=ut
    UBrowser.UBrowserGSpyFact,MasterServerAddress=mast er0.gamespy.com,MasterServerTCPPort=28900,Region=0 ,GameName=ut
    • get http://unreal.epicgames.com/UpdateServer/utircserver.txt

    irc.utchat.com
    • Transactions then begin with the masterservers themselves to obtain the actual server lists.

    The client uses the data in utmasterserver.txt as the preferred browser master definitions.

    Analysis:

    When utmaster.epicgames.com was "unreachable" as it was recently, the clients were foiled at the final step in the sequense. Apparently the client was not coded in a fault tolerant enough manner to account for this possibility. Had both the unreal.epicgames.com and utmaster.epicgames.com been unreachable, I suspect the clients would have fallen back as one would expect to the GameSpy ms.

    Further, because the file utmasterserver.txt WAS still available, the client used it as the preferred masterserver list and forced out any edits users undertook to alter their ini's to use GameSpy as the preferred masterserver.

    Solutions:

    So the problem is to figure out a way to re-arrange things that won't require recoding the UT clients, but at the same time correct the failure modes we have seen.

    • One possible solution would be to make the utmasterserver.txt unavailable at all. Clients would use the settings in their INIs presently. If any of those masterservers were unavailable, the clients should fall back to the ones that are, or at least honor the edit attempts of users.

    • Another fix would be to make the files come from the same domain as the masterserver list. This would involve a change in server configuration at Epic's end as well as new contents for the utmasterserver.txt file. The new file would specify the unreal.epicgames.com where utmaster.epicgames.com is presently. Should that single domain be subsequently unreachable for any reason thereafter, the mechanism would again, fall back as intended.

    I think it would also be wise to inquire of Epic into the possibility of having a fansite masterserver [like ut-files.com] ADDED to the utmasterserver.txt as an additional MasterServer. This would at least put some of the correction in the hands of the fans themselves in future failures. It would also be of great help if Epic could disclose a little more detail into settings and options for configuring a masterserver and masterserver.ini.

    I invite reactions and comments please. [Flak - especially you]

  40. #40
    Iron Guard
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    Default

    Some nice research you've done 50BMG.

    Can't say I have anything to add to this, except that I'd be willing to host a master server alternative, if needed.
    www.ut-files.com | The largest Unreal file hosting site.


 
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