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  1. #1
    Super Moderator
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    May 2006
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    Raleigh, NC
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    Default OFFICIAL: Matchmaking and Title Update Thread

    [UPDATE 11/27/2008] A title update has been released today to address the issues outlined below. Please see the post below for more information.


    Hi all,

    We're aware that some folks are experiencing longer-than-ideal wait times while using the skill-based Public matchmaking in Gears 2 multiplayer. We're working on some solutions but it's a complicated issue as there isn't any one problem; it's a combination of factors. Clearly, scale is one of them as we've had millions of successful matches played online so far, however a small percentage of players are having issues, which is unacceptable. We're working closely with Microsoft to address the matchmaking issues, I promise you that it is our #1 priority, and we hope to have an update soon.

    In the meantime, I would like to suggest some workarounds:

    If you're experiencing long delays (longer than 2 minutes) or you're seeing your matchmaking search restarting over and over again, please try a different playlist as that indicates a possible population issue with the currently selected one.

    The problem seems to be heightened for parties of 1 and parties of 4 so please try to invite at least one friend into your party before matchmaking. And of course the fastest way to play is to have a full 5 person party before looking for a match since you won't have to find any teammates beforehand. Fortunately our new "What's Up" feature makes finding Friends who're playing Gears 2 online easier.

    Also, after a match, if you'd like to continue to play with the 9 people you just played with, simply press Y to look at the previous match stats and press X to invite them all to your party so you can continue to play in a Private match if they accept. Private matches, while not arbitrated, gives you the flexibility to set exactly which map and mode you want to play along with customizing other aspects of the game.

    And as always, please ensure that your router is set correctly so that your NAT is considered "Open" by Xbox LIVE as "Moderate" and "Strict" NATs make Xbox LIVE matchmaking more difficult. There are many guides available online to walk you through the process of correctly configuring your router for Xbox LIVE so I won't go into the specific details here.

    Also, in case you're curious, a few interesting facts about Gears 2 multiplayer so far:

    • Almost 3 million multiplayer matches (excluding Private) have been played.
    • Almost 1 million screenshot photos have been uploaded to gearsofwar.com
    • The most popular multiplayer mode is Horde.
    • The most popular multiplayer map across all modes is River.
    • The most lethal weapon is the Gnasher shotgun with almost 29% of all kills.

    Again, I apologize for any issues you may be having and I hope the above workarounds give you a better experience until we are able to correct the issues we're seeing.

    Thanks,

    Rod.
    Last edited by Flak; 12-16-2008 at 01:03 PM.
    EVP of Development
    Irrational Games

  2. #2
    Super Moderator
    Join Date
    May 2006
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    Raleigh, NC
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    613

    Default OFFICIAL: Title Update for Gears of War 2 Now Available

    Hey all,

    I’m happy to announce that this morning, at 3:40 AM PST, we released a title update that should help with the current matchmaking issues. In order to get the update out as quickly as possible, we focused just on immediate infrastructure issues and have left any potential gameplay issues for a future update. Here’s what’s in today’s title update:

    • Adjustments to make Public matchmaking faster, especially in the single player party and the four player party case. Some of these adjustments should be felt immediately and some will play out over several days as our update enables us to reduce player segmentation by reducing the number of servers required to do matchmaking. This will increase the number of possible matches available for you to join.

    • A tweak that should prevent us from losing some of our additional detailed stats data that we gather for gearsofwar.com. Due to the large number of concurrent matches, our stats gathering servers were not able to collect data for every single match played. The Xbox LIVE leaderboards are 100% accurate but our existing stats web pages may have some missing data prior to the update.

    • A fix to address the issue where some players were unable to start the story-based campaign if Xbox LIVE was down or unavailable.

    Something to keep in mind, if you have been playing Gears 2 since the title update was made available, then you will need to restart the game in order to be prompted for the update. If you don’t do this, then a situation will occur where people without the update will not be able to match make with people who have the update. This has nothing to do with the game or this update in particular, just the way the title update system works.

    We want to thank everyone for their patience during this time and we will continue to monitor the situation. We’re hopeful that the matchmaking issues we’ve seen up till now are a thing of the past.

    Thanks,

    Rod.
    EVP of Development
    Irrational Games

  3. #3
    Super Moderator
    Join Date
    May 2006
    Location
    Raleigh, NC
    Posts
    613

    Default OFFICIAL: More Matchmaking Improvements

    Hey all,

    As of Tuesday of this week (Dec 9th), we successfully completed the reconfiguration of our matchmaking servers allowing us to have more players per server. This optimization allows us to take greater advantage of our Nov 27th title update. Based on what we're seeing so far, matchmaking times have improved significantly. To be realistic though, there will still be times when a particular playlist is low on available players or there isn't a party of the right size to merge with yours but overall, you should get into a match much quicker than before.

    We're really excited to see just how many people are playing Gears 2 multiplayer. Execution, with over 1.8 million matches so far, has finally surpassed Horde as number 1 with its 1.7 million.

    And we're not done yet. As we get more data, we're continuing to monitor and adjust the process to try and make it as streamlined as possible.

    Again, we want to thank everyone for their patience and we're looking forward to playing with you online.

    Thanks,

    Rod.
    Last edited by Rod Fergusson; 12-11-2008 at 06:37 PM.
    EVP of Development
    Irrational Games


 

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