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  1. #1
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    Feb 2005
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    Default Please post hardware compatibility issues here

    Just video and/or machine issues only. This will help our test teams and engineers greatly.


    ----------From Epic Engine QA-------------
    Before you post a video or machine issue be sure to:

    1 - read the release notes
    2 - make sure that one of the possible solutions below does not fix your problem.
    3 - check the "Commonly Asked Questions and Solutions" section: http://gearsforums.epicgames.com/sho...d.php?t=578532
    4 - search the forum for similar issues


    DRIVERS
    You must be on a supported driver! We can't emphasize this enough. From the release notes:

    http://www.nvidia.com/
    NVIDIA ForceWare 163.71

    ATI—http://www.amd.com/
    ATI Catalyst driver 7.9 (with the exception of 9x00 cards, which should use 7.8)


    SUPPORTED SYSTEMS
    The Unreal Tournament 3 Demo requires a personal computer with the following minimum system requirements:

    · Windows XP SP2 or Windows Vista
    · 2.0+ GHZ Single Core Processor
    · 512 Mbytes of System RAM
    · NVIDIA 6200+ or ATI Radeon 9600+ Video Card
    · 8 GB of Free Hard Drive Space


    -----REPORTING A BUG-----
    We are actively logging all of the reported issues but we really need certain information to reproduce problems. Please include this information in your original post, at a minimum:

    FILES TO INCLUDE:
    Use the [code] ..... [/code] brackets to put the log in your post, or email it to ut3demobugs@udn.epicgames.com and reference your post here in the thread (or at least what your username here is).
    1 - Game log
    located at My Documents\My Games\Unreal Tournament 3 Demo\UTGame\Logs\Launch.log
    2 - dxdiag information
    3 - If you had a spontaneous reboot, please also include the newest file in C:\WINDOWS\Minidump

    INFORMATION TO INCLUDE:
    1 - Description of the problem, as detailled as possible
    2 - Video card and driver version
    3 - OS
    4 - CPU
    5 - System memory


    Here is how to run dxdiag if you don't already know:
    Start Menu -> Run
    Type "dxdiag" in the Open prompt and hit OK


    Again, thanks for everyone's help!



    ----------KNOWN ISSUES WITH POSSIBLE FIXES----------

    ----POSSIBLE SOLUTION 1: Crash or BSOD after title screens
    Might show no error at all
    or an error similar to: Error: AppName: ut3demo.exe AppVer: 0.0.0.0 ModName: kernel32.dll ModVer: 5.1.2600.3119 Offset: 00012a5b
    or nv4_disp

    1 - Open UTEngine.ini
    Located at My Documents\My Games\Unreal Tournament 3 Demo\UTGame\Config\UTEngine.ini
    If you are an administrator, it might be in: Program Files\Unreal Tournament 3 Demo\UTGame\Config\UTEngine.ini

    2 - Change the line
    bInitializeShadersOnDemand=False
    to
    bInitializeShadersOnDemand=True

    3 - Restart before trying to run the demo again.


    ----POSSIBLE SOLUTION 2 - AMD systems: Crashing (after startup, in menus, during game)
    Install the AMD hotfix:
    "AMD Athlon™ 64 X2 Dual Core Processor Driver Version 1.3.2.0053"
    on this page: http://www.amd.com/us-en/Processors/..._13118,00.html


    ----POSSIBLE SOLUTION 3 - Creative X-Fi users - Crash with possible error message similar to PROCESS_HAS_LOCKED_PAGES
    Disable hardware OpenAL.


    ----POSSIBLE SOLUTION 4 - AVG antivirus users
    We've had multiple people report they were unable to run the demo until they turned off AVG antivirus.




    Again, thanks for all the help in finding any problems in the demo!
    Last edited by weephun; 10-15-2007 at 04:41 PM.


 

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