Recently, I've bought a figure from NECA, that being Marcus Fenix with a Retro Lancer. It's a great figure, looks absolutely stunning. Only one problem though..well, maybe multiple problems; The Retro's blade was completely snapped off, Marcus's right arm would not budge what so ever from the top of his shoulder and even worse, both legs will not budge what so ever. I've tried using a hair dryer to soften the plastic to try and move the joints, that availed to no success what so ever. I even tried inserting the figure in the freezer for three hours to stiffen the joint so when it was moved, it wouldn't break. Guess what? Still wouldn't budge.
After browsing the web, it seems apparent that NECA's customer service isn't quite as good as it should be. After sending them a requisition for a replacement figure, a few months have passed by and I've still not gotten a single reply. So I thought "Okay, they must be busy, getting tonnes of requests...that's probably what this is all about." and still, no response. So, as an attempt to try and contact them, I had even went towards the bother of MAKING a twitter account, just to contact them. Yet again, I was ignored. Being a loyal customer from NECA from the very start, knowing that they produce great products like this, it's severely disappointing that they seem to not care about their customers. So, I'm now spending more of my own time to produce this thread to see if anyone knows if it's even possible to get a replacement figure, never mind knowing if NECA care of their customers, hell, if they even did from the start.
This is also not my first time I've had a problem, literally a week ago, I bought an 18" Alien figure ( May not be related to this thread but while talking about NECA, I had thought it'd be suitable to talk about this too ) that of which had came in package, with broken legs. Yet again, I had sent a request for a replacement bottom set of legs, yet again, had no response.
If anyone knows if it's possible to be able to actually talk to customer support to obtain a replacement figure/parts, it'd be gratefully appreciated.
Also, I still have the original packaging for this item if references are needed to claim a replacement.