I have never been reset and I was sure I played within the first week. I checked my achievements and I unlocked "Welcome To the Big Leagues," "Lambency," "Welcome To Versus," "Level 5," and "Level 10" all on 9/27/11. So how is it that i could not have received the ribbon and therefore my flaming retro skin? Does any body know why? Or could tell me how to get in touch with a epic employee to see if they can fix this?