Installation Troubleshooting

**Argawaen** · 11-09-2009, 02:44 PM

First of all, apologies to those of you having trouble installing the UDK.

To check the validity of the download, use the software here http://md5summer.org/ - this will create an md5 checksum on your local install to make sure it is correct.

The UDK installs several prerequisites required to run the editor... they can all be downloaded separately and installed individually. If you're having a problem with a specific redistributable, does the standalone installer for that component work? If it doesn't, does a reboot fix it? If it still doesn't install, does it tell you why not? If it does state the reason, please post here and we'll look into it (please include your OS, language, UAC on or off, and whether you are an admin in your machine specs).

It has been noted that pending Windows Updates and partially finished installs can stop the following installing; a reboot is always the first line of defence here.

It has also been noted that some virus checkers can break the install (especially AVG); try disabling that.

*Some folks are experiencing an error message asking for Windows XP service pack 3 when they are running Vista or Win7. The simplest solution is to run the installer an add -progressonly to the shortcut or command line. Another solution is here:
http://forums.epicgames.com/threads/...1#post30212553

.NET35 SP1 - already installed if you have Vista SP2 or later
http://www.microsoft.com/downloads/d...displaylang=en

You can verify that .NET35 SP1 is installed correctly using the tool from the page listed below
http://blogs.msdn.com/astebner/pages/8999004.aspx

VCRedists for x86 and x64
http://www.microsoft.com/downloads/d...displaylang=en
http://www.microsoft.com/downloads/d...displaylang=en

DirectX End User Runtimes
http://www.microsoft.com/downloads/d...displaylang=en

Microsoft Chart Controls for Microsoft .NET Framework 3.5
http://www.microsoft.com/downloads/d...displaylang=en

Nvidia PhysX System Software - already installed with the latest Nvidia video card drivers
http://www.nvidia.com/object/physx_system_software.html

Windows XP only: AMD CPU drivers
http://files.aoaforums.com/I3199-setup.zip.html

Other issues will be addressed in later posts; please keep this thread limited to redistributable problems - thanks!

Cheers
John

**salolito42** · 11-16-2009, 10:34 PM

My head is bleeding, I've been trying to install this UDK and no success over 3 hours, I tried multiple sources and nothing!

I get this errors "UnSetup has stopped working"
sometimes on the decompression and sometimes on the binaries install, for example it showed up when I was at "Binaries\Win32\Lightmass".

I tired with UAC and with out it, nothing.

Edit I downloaded the Beta 2 from Epic Games servers and i got this error "VCRedist x86 failed to install"
Maybe I need to download it first,install and then run the UDK and it might work?

I have:

Windows Vista Home Premium
Service Pack 2
English
32 bit

Also the 1st beta worked after couple of tries, I have this annoying problem with 2nd Beta.

For the love of god please help me find a solution.

Thank you very much.

**Argawaen** · 11-17-2009, 12:25 AM

Several people have had success disabling their virus checker; especially AVG. Can you try that please?

Cheers
John

**Ade** · 11-17-2009, 11:38 AM

I've had similar problems installing both betas on Vista 64.

Setting the processor affinity to use only one core worked for me.

Ade

**salolito42** · 11-17-2009, 03:51 PM

SUCCESS!!!! it worked!!!!!!

yes! thanks John!

Btw John, the installation only worked with Epic Games Download, the others were badly corrupted, you might wanna note that, anyways that was my problem

**ThePriest909** · 11-18-2009, 11:10 AM

Personally I fixed my installation issues, simply by uninstalling UT3. It seems that UT3 conflicts with UDK's installer.
I use a windows 7 - 64 bit system. After uninstalling UT3, UDK's installer worked just fine.

**googlematt** · 11-19-2009, 12:59 AM

I installed Beta 2 and now it hangs on the loading screen when starting up the editor. it hangs while loading file:A_Weapon_ShockRifle.upk.

any suggestions?

Thanks

**gunshopandy** · 11-19-2009, 11:33 AM

when i try installing it, it just wont work
i dont know why because my system specs are good enough to support the engine

i tried downloading it from multiple mirrors and even tried the before sugested disabling my avg but that didnt fix it

it wont say an error it just says "ud install stopped working" might not be "ud" but thats pretty much what it ses

im on vista not xp or 7 ........

edit
i fixed it now so its ok

i disabled the uac

**gear lover** · 11-19-2009, 06:13 PM

I download it and every thing installed it but when I try to launch editer it won't it says it found a problem so it can't start

**Alex182** · 11-19-2009, 07:09 PM

I'm having trouble installing the program.
Every time I try to install the program is the same problem, even doing all that was quoted above.

Specifications of my computer:
Core 2 Duo E4600
Nvidia Geforce 9600Gso 384mb DDr3(in a week 9600Gso SLI)
6gb 2x1gb + 2x2gb Ocz
Windows Vista Ultimate 64bits

I really need help.

**Dagizmo** · 11-19-2009, 10:05 PM

Try closing avast

**Alex182** · 11-19-2009, 10:22 PM

Originally Posted by Dagizmo

Try closing avast

I already tried that. I tried all the "tricks" possible and still does not work...

**renowned** · 11-20-2009, 03:28 AM

Hello friend i get this problem please tell me how to remove this error

Error File Click Here To See

PC Config :

WINDOWS 7 x64
Processor : Core2Duo
RAM : 2GB
nVidia GeForce 1GB 8500 GT
Intel 945GL Motherboard

Please! Please! Please! Help me ... thanks and sorry for my bad english

**renowned** · 11-20-2009, 08:23 AM

in windows xp or vista is it work correctly ?

**Anta08** · 11-21-2009, 08:57 AM

Originally Posted by Ade

I've had similar problems installing both betas on Vista 64.

Setting the processor affinity to use only one core worked for me.

Ade

Hi, im having the same prob but i dont know how to set the processor affinity to use one core.Can u help me? please!!

**SASRulz** · 11-22-2009, 04:13 PM

Basically the instal for the UDK crashes at random intervals. Sometimes it can crash right at the beginning and sometimes right at the end but it never completes the install.

I am trying to install it on an Acer Aspire 7730Z Laptop.

I am using Windows Vista on the machine.

Specs:
CPU: Intel Pentium Dual Core 2.0 Ghz
GPU: Nvidia GeForce 9300M GS
RAM: 3GB of DDR2
HDD: about 150GB spare

**freefire** · 11-22-2009, 10:34 PM

it wont let me open the editor:

vista 64-bit

**Alex182** · 11-23-2009, 01:04 AM

Where are the admins to solve the problems?

**Flak** · 11-23-2009, 02:11 AM

It's the weekend, check back later today.

**varun19862002** · 12-02-2009, 02:22 AM

When ever i try to install udk, after a couple of minutes of installation, an error msg comes saying udk.exe has stopped working. My system specs are:
core 2 duo 2.44
512 Mb ati raedon graphics card
4 GB Ram
windows 7, 32 bit

Antivirus i use is Kaspersky. I tried installing it as an admin in other drives also, but the same error pops up. I tried stopping the antivirus, but with the same error. I tried installing it in vista 32, but the same error. Some1 pls help me find a solution..

**varun19862002** · 12-02-2009, 02:35 AM

When ever i try to install udk, after a couple of minutes of installation, an error msg comes saying udk.exe has stopped working. My system specs are:
core 2 duo 2.44
512 Mb ati raedon graphics card
4 GB Ram
windows 7, 32 bit

Antivirus i use is Kaspersky. I tried installing it as an admin in other drives also, but the same error pops up. I tried stopping the antivirus, but with the same error. I tried installing it in vista 32, but the same error. Some1 pls help me find a solution..

**Jowceph** · 12-03-2009, 12:30 PM

Originally Posted by gear lover

I download it and every thing installed it but when I try to launch editer it won't it says it found a problem so it can't start

I've downloaded the UDK twice, both times were the epic downloads, i've installed it twice and whenever i try to open the UDK editor it comes up with a message stating a problem that windows has encountered and it simply will not open. Just to let you know i have a windows XP, thanks.

**asd11** · 12-04-2009, 10:07 AM

Originally Posted by varun19862002

When ever i try to install udk, after a couple of minutes of installation, an error msg comes saying udk.exe has stopped working. My system specs are:
core 2 duo 2.44
512 Mb ati raedon graphics card
4 GB Ram
windows 7, 32 bit

Antivirus i use is Kaspersky. I tried installing it as an admin in other drives also, but the same error pops up. I tried stopping the antivirus, but with the same error. I tried installing it in vista 32, but the same error. Some1 pls help me find a solution..

I have the same problem

**OneginIII** · 12-05-2009, 10:14 AM

I cant install either, because when I run the installer it just shows the splash screen and does nothing else even if I wait like 30 minutes. Im running XP SP3 admin, AMD athlon 64 X2 dual core 4,2 ghz, geforce 8600 gt with most recent drivers. I tried disabling AVG, uninstalled UT3, rebooted, checked for corrupt installer, but still wont work

...

**steveR** · 12-06-2009, 02:28 AM

Hey guys, I need some help...

I just downloaded the UDK beta 2 engine. The downloading and installation went fine. However, when I try to open the UDK engine, I get this error...

I am running an...

AMD Phenom 9950 2.61 quad-core
Windows XP 64 SP2
NVIDIA GeForce 9800 GT
8 gig's of RAM

Please help!

Thanks in advance...

Stephen =]

**Doum** · 12-06-2009, 04:30 PM

I install UDK and all went well. But if i try the game UDK or the editor UDK i have the same problem with the character. It start revolving on itself counterclockwise as soon as i join a game or the editor. The character keep spinning. i'm a noob here so i dunno how to correct this. No problem elsewhere except when i join a game or go to try what i build in the editor. Help.

**atomerz** · 12-08-2009, 08:14 AM

I have trouble running Unreal Frontend. I tried re-installing UDK but it still isn't running. I'm using Windows 7, and my hardware requirement are sufficient.

**MaxHomeMayaWork** · 12-08-2009, 02:31 PM

I had similar problems with the install stopping so I tried this:

Disable antiVirus AND Run the exe as admin in Vista 64 (not sure if Win 7 has this feature or not)

then it installed without a hitch

**atomerz** · 12-09-2009, 08:57 AM

Ok, I tried turning UAC off, re-installing UDK, and running it as admin.
it still isn't working. When I watch processes in task manager, a process called dllhost.exe is run and closed by itself

**Doum** · 12-11-2009, 03:00 PM

Originally Posted by Doum

I install UDK and all went well. But if i try the game UDK or the editor UDK i have the same problem with the character. It start revolving on itself counterclockwise as soon as i join a game or the editor. The character keep spinning. i'm a noob here so i dunno how to correct this. No problem elsewhere except when i join a game or go to try what i build in the editor. Help.

OK i found the reason for my problem. The joystick. I unplog it and everything is ok. I dont have access to any control setup in UDK game or editor so the problem was solve by unploging it.

**Terk** · 12-12-2009, 06:11 PM

I've tried to download UDK 3 times but I keep getting an error during step 3. It says: This application failed to start because framedyn.dll was not found.
And it says to try and reinstall it. Reinstalling won't work please help me. Thanks.

**Argawaen** · 12-12-2009, 11:28 PM

Does this help?

http://support.microsoft.com/default...b;en-us;319114

**Terk** · 12-13-2009, 12:21 AM

Well now it goes to step 4/4 but then I get this message: Error Message: MSChart failed to install.
For possible solutions go to:
http://udk.com/troubleshooting

UDK seems to have actually downloaded but I didn't get the installation to go properly...

**Argawaen** · 12-13-2009, 09:33 AM

That is a non fatal error now - does the installation continue and succeed?

Cheers
John

**Terk** · 12-13-2009, 03:05 PM

Well I guess it downloaded completely, because I can open UDK. I'm just am not sure how it downloaded when it said that the installation didn't go correctly.

**Kstrod20** · 12-14-2009, 09:57 PM

When ever I try to install a splash screen comes up for a few seconds. Looks like it's about to load something and then says:

[IMG]i47.tinypic.com/2vwfnrn.jpg[/IMG]

Mac Book Pro running
Windows XP Pro Service Pack 2
Intel Core Duo 2.4GHz, 2 Gigs of Ram
NVIDIA GeForce 8600M GT

**hitokiribattosai** · 12-19-2009, 12:10 PM

Can someone help me everytime i try to run UDK-2009-11-2 it just says that UDK.exe has encountered a problem and needs to close. We are sorry for the inconvenience help please. My OS is windows XP im admistrator i have 4 gigs left of a 74 gig system what else do i have to do 2 get this 2 work plz ill kill myself if i cant work it

**m_basij** · 12-23-2009, 09:10 AM

hi .
I want to put the ball problem I face Error Message: MSChart failed to install.
What to do now.
please help me.
thank you.

**Dr. Chung** · 12-23-2009, 09:11 AM

i thought this post said italian troubleshooting.

**Phobos001** · 01-02-2010, 10:32 PM

Originally Posted by googlematt

I installed Beta 2 and now it hangs on the loading screen when starting up the editor. it hangs while loading file:A_Weapon_ShockRifle.upk.

I have the same problem

I have reinstalled .NET3.5 many times and the UDK itself. Same thing.

If anyone can solve this problems its etiher You or Chuck Norris :P

...

But really please help...