Support for Games for Windows Live crashing problems

[Laksamana]

Hi there, my name is Aaron, and I'm a Games for Windows Live developer at Microsoft. We have been tracking some of the crashing problems reported with G4W-L on these forums, and I wanted to give a quick update. Specifically, the issue I'm describing is:

After starting Gears of War, play proceeds for about 20-30 seconds before game crashes.

There are presently two known causes of this problem.

First, running from the DVD Autorun menu triggers this. The workaround is simply to run the game either from the Games Explorer (Start Menu->Games) or directly from the game folder in Program Files instead. We know where this is occurring, but are continuing to investigate why it is happening.

Second, some anti-malware programs have incompatibilities with G4W-L. For example, we have seen problems with older versions of Spyware Doctor, Karpensky and ZoneAlarm. Upgrading to the latest versions of this software generally solves these problems. We have found that merely turning off the software doesn't always help (and we would not advise de-activating your anti-malware anyhow), since the software is generally still doing something in the background.

If you are still having trouble beyond these two causes, or have found an incompatibility with anti-malware software I haven't mentioned here, please feel free to reply to this thread or message me directly. In the latter case, we have been working with these companies to make sure that the G4W-L problem is properly solved.

Thanks.

[Laksamana]

A couple more quick comments after scanning the latest posts on this forum.

Changing the cfg file essentially disables Live, as others have pointed out. It doesn't matter what you change, a single character will do it. Doing this will allow the game to play in single player mode, but lacking any Live functionality including the ability to gain achievements. If you choose this, please make sure to back up the cfg file so you can restore it easily.

This thread does not cover help for what some have termed "the stuttering problem". That is a separate issue that isn't covered by the known causes here.

Thanks.

[Razorwing]

ah it's good to hear that you guys know about this problem. hopefully we can all get this problem over with and we can finally start playing some Live.

[azwipe]

I get the 30 second crash, but don't use any of the programs in your post. (using AVG Free). So far, running a local profile and removing the game from windows firewall exceptions extends play to about five minutes. sometimes i can alt-tab out of the error message, but only once if at all before it crashes completely.
I've tried about every solution on the forum, except for editing the cfg file (why bother if i can't save progress). all drivers up-to-date, registry clean, etc. etc.

[ParadiseDecayTM]

Thank you Aaron for your reply.

I use 'Windows Defender', 'Spyware Blaster' and 'AVG'. (All upto date) Disabling these would put my PC at risk and I use it for work purposes.
Also as a games musician I use 'Nero' for making my music CD's/Demo's etc. My question is could any of the above programs also cause the 'wargame-g4wlive.exe' crash?

Cheers

[Omikse]

My Computer

Dual Core AMD Athlon 64, 2400 MHz (12x200) 4600+
Windows Vista Ultimate 64
Asus M2N-SLI Deluxe
nVIDIA nForce 570 SLI, AMD Hammer
DirectX 10.0
2 Gig Kingston DDR2-677 (333MHz) Ram
NVIDIA GeForce 7600 GT (256 MB)

I have recently Upgrade my motherboard BIOS to the most recent, I have downgraded my video drive from the most recent beta driver (169.04) to the most recent regular driver (163.75), I have installed the most recent DirectX10 SDK, I have installed Hot Fix "Windows6.0-KB940105-x64", I have tried a few other suggestion as well on this site. And I am still crashing at the splash screen. I get two (2) messages saying that "Gears Of War has stopped working, Windows can check online for a solution to the problem." It gives me the option to either check online or close the program. If I choose check online, it gives me a message that it is checking online and then close the program and nothing else. You can guess what happens if I choose the other option. I have included the "View Problem Details" from these error message as well as the log from the My Games folder. I see that you have addressed issues once you are in the game but what about people who do not get past the splash screen before a crash.

Gears Of War has Stopped Working Error Log


Problem signature:
Problem Event Name: APPCRASH
Application Name: wargame-g4wlive.exe
Application Version: 1.0.3329.131
Application Timestamp: 46edfdd0
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549be94
Exception Code: e06d7363
Exception Offset: 00023843
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d545
Additional Information 2: 29d62e0a1709d2ae3177e30c65e2a0a7
Additional Information 3: 7167
Additional Information 4: d2fa76d7335554a2a35bd789f4fa3295

--------------------------------------------------------------------------


C:\Users\XXXXXX\Documents\My Games\Gears of War for Windows\WarGame\Logs

Log: Log file open, 11/11/07 15:03:12
Init: Version: 3329
Init: Epic Internal: 0
Init: Compiled: Sep 17 2007 00:07:10
Init: Command line: -seekfreeloading -final_release -installed -langid=0000 -DEFENGINEINI=..\WarGame\Config\DefaultEngineG4WLiv e.ini
Init: Base directory: C:\Program Files (x86)\Microsoft Games\Gears of War\Binaries\
Init: Character set: Unicode
Init: SHIPPING_PC_GAME: 1
Init: WITH_PANORAMA: 1
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEditor.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEditorUserSettings.ini
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarEngine.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarEngine.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarEngine.ini]
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEngine.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\DefaultEngineUserSettings.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEngineUserSettings.ini
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarGame.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarGame.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarGame.ini]
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarGame.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarInput.ini
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarUI.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarUI.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarUI.ini]
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarUI.ini
Init: Computer: ESKIMOPC
Init: User: Eskimo
Init: CPU Page size=4096, Processors=2
Init: High frequency timer resolution =25.000000 MHz
Init: Memory total: Phys=2094976K Pagef=4194303K Virt=4194176K
Init: LiveSock: I am ESKIMOPC (0.0.0.0:0)
Init: Object subsystem initialized
Init: OS stats:
Init: Windows Vista
Init: RemoteDesktop=0
Init: Memory stats:
Init: Physical: 2045MB
Init: Virtual: 4095MB
Init: PageFile: 4095MB
Init: CPU stats:
Init: Hyperthreaded: 1
Init: NumProcessorsPerCPU: 1
Init: NumLogicalProcessors: 2
Init: NumPhysicalProcessors: 2
Init: MaxSpeed: 2411
Init: CurrentSpeed: 2411
Init: CoresPerProcessor: 2
Init: IsOnBattery: 0
Init: BatteryLevel: -1
Init: Manufacturer: AMD
Init: CPUName: Mobile AMD Sempron
Init: L1CacheSize: 64
Init: L2CacheSize: 512
Init: Architecture: x86
Init: GPU stats:
Init: VendorID: 000010DE
Init: DeviceID: 00000391
Init: DriverVersion: 7.15.11.6375
Init: DeviceName: NVIDIA GeForce 7600 GT
Init: DriverName: nvd3dum.dll
Init: PixelShaderVersion: 3
Init: VertexShaderVersion: 3
Init: VRAMQuantity: 256
Init: DedicatedVRAM: 248
Init: AdapterCount: 1
Init: SupportsHardwareTnL: 1
Init: Aspect Ratio: 1.600000
Init: - 960, 600
Init: - 960, 600
Init: - 960, 600
Init: - 1280, 768
Init: - 1280, 768
Init: - 1280, 800
Init: - 1280, 800
Init: - 1440, 900
Init: - 1440, 900
Init: Machine detected compatibility level: 2. Machine previously set compatibility level: 2
Log: Initializing FaceFX...
Log: FaceFX initialized:
Log: version 1.710000
Log: licensee Unreal Engine 3 Licensee
Log: project Unreal Engine 3 Project
Log: FUdpLink::BindPort: Socket was not created
Log: Failed to bind to port 9989 for listening for propagation messages.
Log: GConfig::Find has loaded file: ..\Engine\Localization\int\Launch.int
Critical: appError called:
Critical: Failed to find file for package Startup for async preloading.
Critical: Windows GetLastError: The system cannot find the file specified. (2)
Log: === Critical error: ===
Failed to find file for package Startup for async preloading.

RaiseException() Address = 0x75e03843 (filename not found) [in C:\Windows\syswow64\kernel32.dll]
CxxThrowException() Address = 0x741f8e69 (filename not found) [in C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a 1e18e3b_8.0.50727.762_none_10b2f55f9bffb8f8\MSVCR8 0.dll]
Address = 0xfb0a12 (filename not found) [in C:\Program Files (x86)\Microsoft Games\Gears of War\Binaries\wargame-g4wlive.exe]
Address = 0xe874254c (filename not found)
Address = 0xe874254c (filename not found)

Exit: Executing UObject::StaticShutdownAfterError
Exit: Executing UWindowsClient::ShutdownAfterError
Log: Shutting down FaceFX...
Log: FaceFX shutdown.
Exit: Exiting.
Exit: Name subsystem shutting down
Uninitialized: Log file closed, 11/11/07 15:04:08

[nat656]

first of all thanks for posting here, any advice to the loss of savegames problem experienced both on off/online accouts ? http://forums.epicgames.com/showthread.php?t=583531
would be very appreciated

[Pretty Panda]

I too have none of these programs, everything up to date (computer and all drivers are new as of 2 weeks ago). In fact the spyware I use is Windows OneCare, which is even more distressing because its clear that Microsoft programs are clearly not owrking well together.

Patch the Game!

[ParadiseDecayTM]

There are presently two known causes of this problem.

First, running from the DVD Autorun menu triggers this. The workaround is simply to run the game either from the Games Explorer (Start Menu->Games) or directly from the game folder in Program Files instead. We know where this is occurring, but are continuing to investigate why it is happening.

Sorry to burst the bubble Aaron but the above methods still gave me the 'wargame-g4wlive.exe' crash error. Also disabling the line in the code didn't work either, the game still randomly crashes with 'wargame-g4wlive.exe'.

[Seven_Force]

If this guy is legit, I gotta say that disabling the w4live thing does NOT help me, I still get the "wargameg4live.exe." crash. I'm going to try running the game from it's folder instead of the shortcut now...

[Tanakil]

If this guy is legit, I gotta say that disabling the w4live thing does NOT help me, I still get the "wargameg4live.exe." crash. I'm going to try running the game from it's folder instead of the shortcut now...

Disabling does help, but for another crash than the ones you are experiencing.

In fact, it did help for me, and I uninstalled kaspersky, which was of a older version, before knowing that updating it could have fixed it.

Uninstalling it + using a firewall to block the game fixed the crash for me, but it's not the same as the one you are talking about. It was another kind of crash, but what he said worked for me (as stated in previous threads)

[Seven_Force]

Running the game from any place other than the shortcut doesn't help me either. And after the "warameg4live.exe" crash I can't maximize the GOW window to resume. I try to maximize and it LOOKS like the window expands, (the only thing that expands are the blue borders) but to no avail. I'm running Norton internet security and absolutely resuse to disable it-- not with all the psychos on the net trying to hack your ****.

[mixindave]

hi my game only ever crashes at around the start of the rain level (after leaving the junker) then restarting and trying to reload the game and crashes again. so basically i start again and crashes at the same point.

i got rid of the stutter buy using a different sound card other than the mobo one.

[garydeclan]

Gears of War runs fine at the start up, i go to make an account, and about half way through entering the key, it says windows has encountered a problem and so gears of war has to shut down. I've tried running it as administrator and through program files but it still doesn't work.

[Log: Log file open, 01/24/08 20:05:03
Init: Version: 3339
Init: Epic Internal: 0
Init: Compiled: Nov 5 2007 21:00:40
Init: Command line: -seekfreeloading -final_release -installed -langid=0809 -DEFENGINEINI=..\WarGame\Config\DefaultEngineG4WLiv e.ini
Init: Base directory: C:\Program Files\Binaries\
Init: Character set: Unicode
Init: SHIPPING_PC_GAME: 1
Init: WITH_PANORAMA: 1
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEditor.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEditorUserSettings.ini
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarEngine.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarEngine.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarEngine.ini]
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEngine.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\DefaultEngineUserSettings.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarEngineUserSettings.ini
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarGame.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarGame.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarGame.ini]
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarGame.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarInput.ini
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarUI.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarUI.ini]
DevSHA: FAsyncSHAVerify running for hash [..\WarGame\Config\WarUI.ini]
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarUI.ini
Init: Computer: DRUMMERMANSPC
Init: User: DrummerMan
Init: CPU Page size=4096, Processors=4
Init: High frequency timer resolution =14.318180 MHz
Init: Memory total: Phys=3142988K Pagef=4194303K Virt=2097024K
Init: LiveSock: I am DRUMMERMANSPC (0.0.0.0:0)
Init: Object subsystem initialized
Init: OS stats:
Init: Windows Vista
Init: RemoteDesktop=0
Init: Memory stats:
Init: Physical: 3069MB
Init: Virtual: 2047MB
Init: PageFile: 4095MB
Init: CPU stats:
Init: Hyperthreaded: 1
Init: NumProcessorsPerCPU: 1
Init: NumLogicalProcessors: 4
Init: NumPhysicalProcessors: 4
Init: MaxSpeed: 2393
Init: CurrentSpeed: 2393
Init: CoresPerProcessor: 4
Init: IsOnBattery: 0
Init: BatteryLevel: -1
Init: Manufacturer: Intel
Init: CPUName: Unknown INTEL CPU
Init: L1CacheSize: 32
Init: L2CacheSize: -1
Init: Architecture: x86
Init: GPU stats:
Init: VendorID: 000010DE
Init: DeviceID: 00000611
Init: DriverVersion: 7.15.11.6925
Init: DeviceName: NVIDIA GeForce 8800 GT
Init: DriverName: nvd3dum.dll
Init: PixelShaderVersion: 3
Init: VertexShaderVersion: 3
Init: VRAMQuantity: 512
Init: DedicatedVRAM: 477
Init: AdapterCount: 1
Init: SupportsHardwareTnL: 1
Init: Aspect Ratio: 1.600000
Init: - 960, 600
Init: - 960, 600
Init: - 1280, 768
Init: - 1280, 768
Init: - 1280, 800
Init: - 1280, 800
Init: - 1440, 900
Init: - 1680, 1050
Init: Machine detected compatibility level: 2. Machine previously set compatibility level: 0
Init:
Using CompatLevel 2

Log: Can't change texture detail at run-time when using cooked content.
Log: Can't change texture detail at run-time when using cooked content.
Log: Can't change texture detail at run-time when using cooked content.
Log: Initializing FaceFX...
Log: FaceFX initialized:
Log: version 1.710000
Log: licensee Unreal Engine 3 Licensee
Log: project Unreal Engine 3 Project
Log: FUdpLink::BindPort: Socket was not created
Log: Failed to bind to port 9989 for listening for propagation messages.
Log: GConfig::Find has loaded file: ..\Engine\Localization\int\Launch.int
Log: Preloading (default) startup map warstart
Log: GConfig::Find has loaded file: ..\Engine\Localization\int\Core.int
Log: GConfig::Find has loaded file: ..\Engine\Localization\int\Engine.int
Log: Loaded shader cache RefShaderCache-PC-D3D-SM3.CacheObject: 27465 shaders(0 legacy, 0 redundant), 2957 materials
Log: GConfig::Find has loaded file: ..\Engine\Localization\int\UnrealScriptTest.int
Log: GConfig::Find has loaded file: ..\WarGame\Localization\int\Human_Anya_Chatter.int
Log: GConfig::Find has loaded file: ..\WarGame\Localization\int\Human_Dom_Chatter.int
Log: GConfig::Find has loaded file: ..\WarGame\Localization\int\Human_Marcus_Chatter.i nt
Log: GConfig::Find has loaded file: ..\WarGame\Localization\int\WarfareGame.int
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarWeapon.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarPawn.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarAI.ini
Log: GConfig::LoadFile has loaded file: ..\WarGame\Config\WarCamera.ini
Log: 87338 objects as part of root set at end of initial load.
Log: 0 out of 0 bytes used by permanent object pool.
Log: Initializing Engine...
Log: GConfig::Find has loaded file: ..\Engine\Localization\int\Editor.int
Init: UEngine initialized
Log: Object size..............: 60
Log: Actor size...............: 432
Log: ActorComponent size......: 88
Log: PrimitiveComponent size..: 448
Init: ALAudio device opened: Generic Software
Init: AL_VENDOR : Creative Labs Inc.
Init: AL_RENDERER : Software
Init: AL_VERSION : 1.1
Init: AL_EXTENSIONS : EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE
Init: Device supports: ALC_EXT_EFX
Init: Found EFX extension with 1 effect slots and 1 potential sends
Init: ...'reverb' supported
Init: ...'low pass filter' supported
Init: ALAudioDevice initialized.
Init: Client initialized
Init: LiveSock: version 2.2 (2.2), MaxSocks=0, MaxUdp=0
DevOnline: XLocatorServiceInitialize() for service (LocatorV1.4D530842.RTP.*) returned 0x00000000
DevOnline: XLocatorCreateKey() returned 0x00000000
Log: Found D3D10 adapter 0: NVIDIA GeForce 8800 GT
Log: Adapter has 477MB of dedicated video memory, 0MB of dedicated system memory, and 1278MB of shared system memory
Log: Browse: warstart?Name=Player?team=255
Log: LoadMap: warstart?Name=Player?team=255
Log: LoadMap: warstart?Name=Player?team=255: freeing any shared MP resources
Log: Freeing MPSounds
Log: Game class is 'WarGameSP'
Log: Primary PhysX scene will be in software.
Log: Creating Primary PhysX Scene.
Log: Bringing World warstart.TheWorld up for play (0) at 2008.01.24-20.05.19
Log: Bringing up level for play took: 0.030358
Log: XUserGetName(0) failed 0x00000525
Log: XUserGetXUID(0) failed 0x00000525
DevOnline: XFriendsCreateEnumerator(0,0,0,out,out) returned 0x65B
DevOnline: User (0) not logged in, using defaults
Log: GConfig::Find has loaded file: ..\WarGame\Config\DefaultInput.ini
Log: XUserGetName(0) failed 0x00000525
Log: WarPC_0 got player LocalPlayer_0
DevOnline: XUserSetContext(0,X_CONTEXT_PRESENCE,0)
DevOnline: Starting networked voice for 0
Log: ########### Finished loading level: 0.199440 seconds
Init: Game engine initialized
Log: Initializing Engine Completed
Log: Starting memory preloaded movie...ESRB ()
Log: Waiting for memory preloaded movie to finish loading ...
Log: FFullScreenMovieBink::PlayMovie() => TipNum=11, LastTipNum=0

Log: Got memory preloaded movie event!!!
Log: Unmute bink movie
Log: Next movie? 1 / 4
Log: FFullScreenMovieBink::PlayMovie() => TipNum=12, LastTipNum=11

Log: Next movie? 2 / 4
Log: FFullScreenMovieBink::PlayMovie() => TipNum=13, LastTipNum=12

Log: Next movie? 3 / 4
Log: >>>>>>>>>>>>>> Initial startup: 34.59s <<<<<<<<<<<<<<<
Log: Save=72.012365
Log: Moving '..\WarGame\CookedPC\Save.tmp' to '..\WarGame\CookedPC\LocalShaderCache-PC-D3D-SM3.upk'
Log: Can't change texture detail at run-time when using cooked content.
Error: Can't start an online game that hasn't been created
Log: Changing subtitle setting, new value: 1
Log: PP_MidTonesMultiplier Changed: 1.200000
Log: PP_ShadowsMultiplier Changed: 1.100000
Log: PP_HighlightsMultiplier Changed: 1.350000
Log: PP_DesaturationMultiplier Changed: 1.100000
Log: Loaded profile: 143 Value: 2
Log]

Specs:
Windows Vista Premium 32 bit.
Intel Core 2 Quad CPU 2.40GHz.
3GB Ram.
Directx 10.

And one more thing (sorry) any idea why games such as this and Crysis don't install shortcuts on the desktop?

Please reply soon lol I'm dying of bordom at home :P

Regards,
Declan.
nVidia 8800gt graphics card.

[appocalypse]

I am using NOD32 antivirus maybe him it s causing this? i have black screen in the game start after splash screen gets black then colse it self with no sounds or errors...

[swissdragon]

Hi PwnanOBrien,
thanks for your advice regarding the downloading of the newer Live version file (XLiveRedist01.02.0241.00.msi). I didn't reinstall GoW, I just installed the new Live version and since then I didn't experience the crash anymore.

This is just that simple to solve? And EPIC and MS are totally inept to provide such a solution at all? And we - their paying customers - are getting nuts in finding any solution to the crashs in hours and hours of searching the forum?!?

EPIC: This is really ridiculous!

Hey PwnanOBrien - may be you should get a job with EPIC to help them out in Q&A. Something they obviously just can't handle themselves.

Really incredible. What a mess. Thanks again PwnanOBrien: I know now finally after a month of wasted search how GoW plays and looks.

[IvanMargo]

Forgive my insistence.
This problem occurs only activating how directx 10 and the AA enabled or disabled.
In the event 3, the Titan furious, there are problems with the textures at the end of the mission.
They appear close to where you fall to the beast.
It can happen any other mission.
It can happen because it is not the texture?
In directx 9 is all very well, but I would like to see it properly with directx 10.
Please, can solve this problem?
For any questions, ivanmargo@hotmail.com.
Thanks
Nvidia 8800 GTX Drivers 169.25
32-bit Windows Vista Ultimate.

[xXALucard666]

you had said that you should use Games Explorer (Start Menu->Games) or directly from the game folder in Program Files instead. Guess what I have neither I reinstalled so many time i could practically install it without the disc. So what now? Cuz i am very impatient
if there is no answer to my question this GAME FAILS and everyone shall know

[biggert1292]

I try to install gears of war on vista and it gets to decompression and it tells me 'access denied' and closes down the installtion. How can I stop this??

[Luego]

I would like to add my two cents.

I have tried every fix on this board, including the disabling of g4wlive in the cfg file and it still crashes on me. I am have no antimalware programs, I am simply running symantec AV. I have also tried running as administrator which gives the best results but still ends in crashing g4wlive.

I do not think it is in the slightest bit wise for Microsoft to have a member of their team admit that simple programs used to protect your computer disrupt their precious code. I particularly like the part about them still interfering even if they are off. Instead of giving excuses about other programs messing up your stuff (which seems to be the answer for any Microsoft related problem) just send out a new version of Live and everyone is happy.

[Chug_Exxos]

For informations about my computer, you can find it here. I'm using avast! as my antivirus and I don't know if this one has been tested, just to let you know that at least one person that bought GOW for Windows and having problem with it uses avast! v4.7 family edition (Version : Sep2007 4.7.1074).

[fishman]

Ok I seem to be having this problem, but some odd issues. i also run no anti spyware virus or anything of the sort. And my nvidia drivers are up to date.

For one the game file is only 9 gigs in the Program File folder. Thought its supposed to be bigger.

Two, the installation just disappears after it does the decompression. No box or anything afterwards. On top of that, there is nothing in my Start Menu about Gears, No folder or anything, and I checked all the folders.

My system:
Vista Home Premium
2.8 P4
2 Gigs of Ram
GeForce 8600 GTS

The error message is:

 Problem Event Name:	APPCRASH
  Application Name:	wargame-g4wlive.exe
  Application Version:	1.0.3329.131
  Application Timestamp:	46edfdd0
  Fault Module Name:	StackHash_8d13
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	00000000
  Exception Code:	c0000005
  Exception Offset:	32e60411
  OS Version:	6.0.6000.2.0.0.768.3
  Locale ID:	1033
  Additional Information 1:	8d13
  Additional Information 2:	cdca9b1d21d12b77d84f02df48e34311
  Additional Information 3:	8d13
  Additional Information 4:	cdca9b1d21d12b77d84f02df48e34311

Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

[Xessive]

Ever since I updated my Games For Windows Live client to v1.2.0238 it has refused to connect. The error code it gives me is 0x8015190a.

What doe sthis mean exactly? And will there be a G4WL update coming soon?

[Vanzzam]

I took from the day November 8 hoping to fix the problem of instability to play so a player.
In multiplayer mode do not have any problem, but with the way history, it is impossible for me to play.

Do if Epic, microsoft or have some sort of information to reassure customers or tell whether they will get a patch?

I think this is very bad and should begin to provide useful information and to inform us that we have these problems of not being able to play or 5 min followed.

Greetings to all.

wargame-g4wlive.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

AppName: wargame-g4wlive.exe AppVer: 1.0.3329.131 ModName: kernel32.dll
ModVer: 5.1.2600.3119 Offset: 00012a5b

Pentium(R)D DPU 2.80GHZ 2.38 GHZ 1 GB RAM (update)
Microsoft Windows XP
Media Center Edition
Ver. 2002 Service Pack 2 (Update)
Ati x1900GT 256 Mb. (Update)

[Wayne]

Just wanted to let you folks know that not everyone is experiencing problems. Which is logical if you think about it. Even after viewing many threads in this and another another forum, I decided to make the plunge. Luckily I haven't been disappointed. Only one problem though. I can't log into windows live. Tried configuring my wireless router. Made changes in WIN XP according to Microsofts instructions which I got from their website. Still no go. I hope to get help somewhere as multiplayer is one of the games strongpoints. And no, you don't have to be logged into Win Live to save games.

Operating System Microsoft Windows XP Professional
Service Pack 2
CPU Type Intel Core2 CPU
Mem 2 gigabytes
MSI 975X Platinum Motherboard
NVIDIA GeForce 8800 GTS (320MB)
Drivers nVIDIA ForceWare 63.71)
F-Secure Virus software

[MechComNEON]

Just wanted to let you folks know that not everyone is experiencing problems. Which is logical if you think about it. Even after viewing many threads in this and another another forum, I decided to make the plunge. Luckily I haven't been disappointed. Only one problem though. I can't log into windows live. Tried configuring my wireless router. Made changes in WIN XP according to Microsofts instructions which I got from their website. Still no go. I hope to get help somewhere as multiplayer is one of the games strongpoints. And no, you don't have to be logged into Win Live to save games.

I also have not had very many problems, except loosing save games. I have had to start all over 3 times (and that does aggrivate me beyond belief). I have had a few crashes from just popping in the disc, but most of the time not a problem. I just hope they fix the save game issue ASAP. PLEASE if nyone can help with this I would have you kids for you LOL.

[Shaithis79]

I have read that the installation generally takes a long time but I am having a problem where after the installation finishes the decompression phase the screen disappears and then I am left with the gears of war tab on my start bar and I can hear the cd spinning up and down and the hard drive is still blinking fast enough to appear solid. Eventually I get the Gears of War install screen back saying the the installation has been interrupted and no changes have been made. Does anyone have a clue as to what's causing this?
My System:
Q6600
3GB Ram
Vista Ultimate 32-bit
8800gtx with latest drivers
I have 2 raptor HD's 74 and 34 JBOD where Windows is installed and I am trying to put this game on a 250GB SATAII drive that only contains one other game(Crysis, which installed fine).

I have tried installing the game at least four times with the same result. When it does this the installer keeps any other programs from launching, even task manager. I have my Norton Internet Security disabled and UAC in windows turned off.

[opplock2]

I'm having trouble with getting Gears of War to launch on my pc, if possible please diagnose whats going on with my system

OS-Windows XP Home 32bit(using service pack 2)
CPU-Intel Core 2 Quad Q6600 2.4ghz
GPU-ATI Radeon X1900XTX 512mb(using the 7.10 driver display package)
RAM-Corsair 2gigs XMS DDR2 SDRAM 800mhz Dual Channel
OTHER-BFG 128mb AGEIA Physics processor
(as you can see I don't think hardware's a problem)

Anyways I install Gears of War and everything appears to be fine, but when I go to launch the game an error message pops up saying E:\Program Files\Microsoft Games\Gears of War\Binaries\wargame-g4wlive.exe: You cannot run the game with modified executable code. Please reinstall the game. I've tried installing the game several times now and the same thing happens every time. I've heard about the 64bithotfix but I'm not running on a 64bit partition so I don't see how it would help me. Well I'm all out of ideas so I hope you can help me.

[natelol]

is there a solution to the...

"wargame-g4wlive.exe"

...problem yet?

[bertybasit]

I'm having trouble with getting Gears of War to launch on my pc, if possible please diagnose whats going on with my system

OS-Windows XP Home 32bit(using service pack 2)
CPU-Intel Core 2 Quad Q6600 2.4ghz
GPU-ATI Radeon X1900XTX 512mb(using the 7.10 driver display package)
RAM-Corsair 2gigs XMS DDR2 SDRAM 800mhz Dual Channel
OTHER-BFG 128mb AGEIA Physics processor
(as you can see I don't think hardware's a problem)

Anyways I install Gears of War and everything appears to be fine, but when I go to launch the game an error message pops up saying E:\Program Files\Microsoft Games\Gears of War\Binaries\wargame-g4wlive.exe: You cannot run the game with modified executable code. Please reinstall the game. I've tried installing the game several times now and the same thing happens every time. I've heard about the 64bithotfix but I'm not running on a 64bit partition so I don't see how it would help me. Well I'm all out of ideas so I hope you can help me.

im getting the exact same message. i managed to get to act 4 where you fight the beserker but logged out to go do some stuff and install messanger, after that the gave gives me the error, i had no problems up untill this point and the only thing i did was put messanger on, considering this game takes an hour or so to install just for it to crash so quick is just a waste of my time and money and if they dont release a patch soon ill be taking it back for a refund.

[yogeshp2k3]

hey i think ,i have the solution.when u get this error,u need to just delete the file wargame-G4WLive ,which is located in the binary folder where the game is installed ,delete
so that it goes in the recycle bin,now click on the gears of war ion on the desktop to start the game ,now nothing will happed or u may get the same error ,once that is go to recycle bin right click on the wargame-G4WLive file and click on restore , fine will go back to its original location ,now start the game , it should work ,that how i did ,GOOD LUCK

[digga]

£34 .00 for a game that wont work, crashes after 30 seconds, at first i think its an issue with me till i browse the net and find so many people with the same issue...why? I run a 4 gb ram, 88oogtx card, quad q6600 cpu, i shouldnt get issues.

Get a patch to sort this or admin to post a viable soloution.

Quick enough to take the money, shame the sense of urgency doesnt apply to dealing with problems.

[Gearlover]

I had the same problem when I started playing GoW in Vista (32Bit). The game installs, runs for 30 seconds and crashes. Apparently, this is a known issue, because the M$ service desk was able to tell me that running the game as administrator would solve the problem. And guess what: they were right (which doesn't happen that often). Tis is kind of hard to do from the games explorer, so here's what I've done: create a shortcut on the desktop to the startup.exe file located in the Binaries folder (e.g. C:\Program Files\Microsoft Games\Gears of War\Binaries). When I start the game I right-click the shortcut and select Run as Administrator. This has worked fine so far.
As an alternative you can also right-click the startup.exe, but the browsing takes too much time in my opinion.

[sisaac2]

This is complete BS. This should not be taking this long to get a fix for this. I can't believe i wasted my money on this game!

[tvitkh]

can you give an answer to why my gold trial code wont work?

& why when ive signed up for a free silver account, i cannot even log in then either because the live service is always unavailable..??

[Listy]

can you give an answer to why my gold trial code wont work?

& why when ive signed up for a free silver account, i cannot even log in then either because the live service is always unavailable..??

Cos it's sh1te...

[Gearlover]

Hi there,

I had the same problem when I started playing GoW in Vista (32Bit). The game installs, runs for 30 seconds and crashes. Apparently, this is a known issue, because the M$ service desk was able to tell me that running the game as administrator would solve the problem. And guess what: they were right (which doesn't happen that often). Tis is kind of hard to do from the games explorer, so here's what I've done: create a shortcut on the desktop to the startup.exe file located in the Binaries folder (e.g. C:\Program Files\Microsoft Games\Gears of War\Binaries). When I start the game I right-click the shortcut and select Run as Administrator. This has worked fine so far.
As an alternative you can also right-click the startup.exe, but the browsing takes too much time in my opinion.

Have phun!

[ShadowLike]

well let me see

i've updated my Kaspersky to 7.0.0 whatever

and i try to run the game
so but i got the same bugs as before
i cant change Option Configurations
and i cant register a Windows Live Account
and the ESC Button wont work :>

[Bombtrack]

Laksamana ... your points are as useless as a lot of other points made on this forum. As a so called "representative" from Microsoft, I'd expect you to do your homework before seemingly shooting off some messages about starting the game from the DVD and anti-malware etc after only reading some forum messages for a few minutes.

Here's a clue to fixing the "G4W-L" problem ... if I run the game with Administrator privledges, I never crash.

Cheers!

[CallofDoody416]

Bomb, for some people the Admin feature is unavailable or it doesn't help everything but I've seen it work on other computers.

Lak, it's good to hear that the devs are doing something about this but it's too little too late for many players. I for one, had to solve my problem in a different way but like others have mentioned, some of us are not willing to turn off our security systems. Would you leave your house door unsecured? What would happen if we got something vandalized? Is Microsoft willing to pay for the damages? If so, then I will consider turning it off.